Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katie Key

St Cabramatta,West

Summary

I am a resourceful, result driven and personable individual with demonstrated abilities and extensive customer service experience I am able to effectively coach, develop and motivate teams and individuals to their fullest potential. I have excellent interpersonal, analytical, and organizational skills with a proven track record of excelling in customer service. My objective is to pursue a highly rewarding career where I can utilize my skills and knowledge for organisational growth while furthering my personal career path.

Overview

8
8
years of professional experience

Work History

Pick packer/Voice

Coles Distribution Centre
01.2023 - 10.2023
  • Picking- voice picking manually and pallet ride on, wrapping pallets , freight handler and dockhand
  • Container Unloader - unload containers, pallet wrapping, product restacking & tidying work area to ensure work, health & safety
  • Call Center Representative - providing service, product and information to customers, multitasking and problem solving
  • Mcdonalds Team Member- maintained high standards of customer service during high-volume, multitasked during fast paced operations
  • Hungry Jacks Team Member- communicated clearly and positively with coworkers and managers, maintained & cleaned areas
  • Liverpool Catholic Club (school work experience) - followed procedures for safe food preparation, assembly, and presentation
  • Childcare Teacher (school work experience) - supervised and monitored the safety of children, prepared meals and organized mealtimes, help children keep good hygiene
  • Printer (school work experience) - control, manage, maintain and prioritize the workflow
  • Cabra-Vale Diggers (school work experience) - cash handling, time management and customer service
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Checked packing slips and other documentation to appropriately box items requested by clientele.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Worked fast to meet assigned daily picking quotas.
  • Followed safety protocols and procedures to minimize workplace accidents.
  • Used RF scanners to track orders and verify accuracy.
  • Verified proper labeling and identification on all orders before shipment.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Safely and securely loaded items to prevent damage during transport.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
  • Tracked accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services such as legal or accounting services.
  • Introduced new scheduling system to improve tracking of actual plant capacity, automating data entry process.
  • Updated manuals to reflect amending of rates, rules or regulations.

Childcare Worker

Young Academics Early Learning Centre
08.2017 - 09.2017
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Promoted good behavior with positive reinforcement methods.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Planned and guided age-appropriate tasks like reading, crafts and Type.
  • Encouraged children to develop healthy social and emotional skills.
  • Developed age-appropriate activities and crafts to engage children.
  • Worked with children to develop good cognitive, physical and language skills.

Call Center Representative

One Contact Center
02.2019 - 10.2020
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Processed debit and credit card and electronic check payments.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Attended telephone skills and program information training sessions to boost aptitude.

Container Unloader

Qube Logistics
02.2021 - 05.2021
  • Loaded packages onto pallets and into staging areas as directed.
  • Kept facilities clean and organized to promote safe work environments and avoid injuries.

Team Member

McDonald's
02.2016 - 03.2017
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.

Team Member

Hungry Jack's
04.2018 - 05.2019
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Educated staff on organizational mission and goals to help employees achieve success.

Education

Cabramatta High School

Skills

  • Excellent customer service
  • Strong Verbal & Communication skills
  • Polite
  • Team worker
  • Active Listener
  • Negotiation
  • Time management
  • Quick Learner
  • Trustworthy
  • Reliable
  • Adaptability
  • Critical thinking & problem solving
  • Conveyor Systems
  • RF Materials
  • Shipment Support
  • Customer Order Fulfillment
  • Waste Tracking System
  • Safety Best Practices
  • Safety Violations
  • Maintaining Quality Assurance Standards
  • Occupational Health and Safety
  • Organizational Systems
  • Inventory Accuracy
  • Daily Logs
  • Customer Experience
  • Machinery Cleaning
  • Waste Minimization
  • Inventory Records
  • Data Input
  • Team Goals
  • Checking Paperwork
  • Performance Goals
  • Handheld Scanners
  • Effective Listening and Communication
  • Product Examination
  • Hazardous Materials
  • Maintaining Work Areas
  • Staging and Sorting
  • Belt Conveyors
  • Storage Expertise
  • Work Assignments
  • Shipping Guidelines
  • Truck Loading and Unloading
  • Prepare Cartons
  • Heavy Machinery Operation
  • Seed Planting
  • Customer Satisfaction
  • Data Tracking
  • Team Meetings
  • Wrapping and Boxing
  • Processing Equipment Operation
  • Package Products
  • Pallet Building and Wrapping
  • Cash Register Operations
  • Picking and Processing
  • Checking Product Quality
  • Container Building and Sealing
  • Customer Needs Assessments
  • Electric Pallet Jack
  • Word Processing
  • Product Measurements
  • Meeting KPIs
  • Tagging and Labeling
  • Inventory Databases
  • Reading Comprehension
  • Standard Operating Procedures Understanding

Timeline

Pick packer/Voice

Coles Distribution Centre
01.2023 - 10.2023

Container Unloader

Qube Logistics
02.2021 - 05.2021

Call Center Representative

One Contact Center
02.2019 - 10.2020

Team Member

Hungry Jack's
04.2018 - 05.2019

Childcare Worker

Young Academics Early Learning Centre
08.2017 - 09.2017

Team Member

McDonald's
02.2016 - 03.2017

Cabramatta High School

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