Katie Kim
Hughesdale,VIC
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
Hardworking and passionate job seeker with strong organizational skills eager to secure position.
Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Patient Service Assistant
Alfred Health
Sandringham, VIC
08.2023 - Current
- Facilitated effective communication between healthcare providers and patients, enhancing service delivery.
- Consistently received positive feedback from both patients and colleagues for outstanding customer service skills in high-pressure environments.
- Assisted in food preparation, ensuring adherence to safety and hygiene standards.
- Supported inventory management by tracking stock levels and placing timely orders.
- Coordinated with kitchen staff to ensure accurate order fulfillment and presentation standards.
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
- Enhanced customer satisfaction by providing friendly and efficient service during meal times.
- Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
- Maintained proper food storage procedures, reducing waste and ensuring optimal freshness for all menu items.
- Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.
- Assisted in maintaining a clean and sanitary dining environment for the comfort of patrons.
- Prepared fresh, appetizing meals according to dietary guidelines and menu specifications.
- Cleaned and organized kitchen, dining and service areas.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
Account Assistant
My Choice Trades And Services
Melbourne, VIC
02.2021 - 06.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Entered customer order details into system, accepted payments and updated accounts.
- Documented sales, customer interactions and concerns and generated update reports for senior management.
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Generated financial reports and summaries for management review.
Cleaning Supervisor
Planet Earth Cleaning Company
Melbourne, VIC
02.2009 - 03.2020
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Completed schedules, shift reports, and other business documentation.
- Adhered to safety protocols by enforcing proper equipment usage.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Conducted regular room inspections to verify compliance with housekeeping standards.
Carpet Cleaning Technician
Choice Green Cleaning
09.2006 - 04.2008
- Operated advanced carpet cleaning machinery to deliver high-quality service.
- Assessed customer needs to recommend appropriate cleaning solutions and techniques.
- Ensured compliance with safety protocols while handling cleaning chemicals and equipment.
- Conducted thorough inspections of cleaned carpets to guarantee customer satisfaction.
- Trained new technicians on equipment operation and effective cleaning methods.
- Collaborated with team members to address complex cleaning challenges effectively.
- Utilized advanced equipment to effectively remove stains, dirt, allergens, and odors from carpets without causing damage.
- Operated steam cleaners to vacuum rugs and remove loosened dirt.
- Inspected cleaning sites to provide cost estimates to customers.
Cook, Manager
Korean Restaurant
Melbourne, VIC
02.2000 - 12.2003
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Education
Certificate III in Health Services Assistance - Healthcare
Phillips Institute
Carnegie, VIC06.2023
Certificate of Completion - Hospitality
Complete Hospitality Training
Melbourne, VIC04.2022
Diploma of IT - Information Technology
Melbourne College of Technology
Melbourne, VIC06.2006
Diploma of Business Management - Business Management
Melbourne College of Technology
Melbourne, VIC09.2004
Skills
- Clean Premises and Equipment
- Provide Food and Beverage Service
- Staff Training
- Equipment Cleaning and Maintenance
- Vacuuming and Sweeping
- Cleaning and Sanitation
- Safe Food Handling Procedures
- Problem-solving
- Patient care
- Decision-making
- Safe food handling
- Allergy awareness
- Food delivery
- Food inventory control
- Beverage service
- Customer service
Languages
Korean
Native or Bilingual
Volunteer Experience
Volunteer Activity at Beach Petrol ( beach cleaning )
Timeline
Patient Service Assistant
Alfred Health
08.2023 - Current
Account Assistant
My Choice Trades And Services
02.2021 - 06.2023
Cleaning Supervisor
Planet Earth Cleaning Company
02.2009 - 03.2020
Carpet Cleaning Technician
Choice Green Cleaning
09.2006 - 04.2008
Cook, Manager
Korean Restaurant
02.2000 - 12.2003
Certificate III in Health Services Assistance - Healthcare
Phillips Institute
Certificate of Completion - Hospitality
Complete Hospitality Training
Diploma of IT - Information Technology
Melbourne College of Technology
Diploma of Business Management - Business Management
Melbourne College of Technology