Katie Law
Narangba,Australia
Summary
Results-driven professional with a proven track record in sales and customer relationship management. Skilled in strategic planning, problem-solving, and exceeding targets. Known for building long-term client loyalty and adapting to diverse challenges to deliver consistent results.
Overview
5
5
years of professional experience
Work History
Sales Executive
Mackay and Sons House Removals
Narangba , Australia
01.2024 - Current
- Collaborated with clients to assess needs and present relocatable housing solutions.
- Exceeded KPIs, averaging six homes sold per month.
- Managed and coordinated all open homes for a professional buyer experience.
- Negotiated and finalized contracts in compliance with company policies.
- Worked with the operations team to ensure smooth property relocations.
- Interpreted contracts and ensured compliance from all parties.
- Drafted and reviewed legal documents, including service level agreements.
Customer Retention Specialist
Youi Insurance
Sunshine Coast , QLD
09.2023 - 01.2024
- Developed strategies to increase customer loyalty and satisfaction.
- Maintained records of all customer interactions and transactions in CRM system.
- Analyzed customer feedback to identify areas of improvement in customer retention programs.
- Interpreted complex regulations associated with insurance policies.
- Verified insurance eligibility prior to providing services.
- Assessed insurance benefits and determined eligibility criteria.
New Car Sales Consultant
Norris Motor Group PTY LTD
Brendale, Australia
09.2021 - 09.2023
- Delivered engaging product demos, highlighting key vehicle features.
- Exceeded monthly KPIs, including sales targets and customer satisfaction.
- Built long-term customer relationships, driving repeat business and referrals.
- Cultivated client loyalty through strong communication and follow-ups.
- Managed inventory levels and coordinated with manufacturers.
- Maintained accurate sales records and processed paperwork efficiently.
- Conducted test drives to demonstrate vehicle performance and features
Admin & Marketing
GTEK PTY LTD
Brisbane, Australia
09.2020 - 09.2021
- Created engaging marketing materials and executed campaigns to enhance brand visibility
- Oversaw logistics operations, including sales coordination and freight management
- Provided administrative support, ensuring efficient workflow and accurate reporting
Customer Service Officer
Smart Built Brisbane
Brisbane, Australia
03.2020 - 09.2020
- Designed floor plans for pre-constructed homes, tailoring layouts to customer specifications.
- Assisted customers with account management, payment inquiries, and service scheduling.
- Provided tailored product information to meet individual customer needs.
- Ensured accurate record-keeping and resolved client concerns promptly
Education
Sales License -
Motor Dealer And Chattel Auctioneers License
01-2022
Skills
- Sales Strategy & Execution: Develop and implement strategies to consistently exceed sales targets
- Customer Relationship Management: Build and maintain trust-based, long-term client relationships
- Product Presentation: Showcase product features to engage customers and drive sales
- Communication: Excellent verbal and written communication with clients and stakeholders
- Contract Negotiation: Negotiate and finalize contracts while ensuring compliance with all requirements
- Problem Solving: Quickly resolve challenges and address client concerns with effective solutions
Timeline
Sales Executive
Mackay and Sons House Removals
01.2024 - Current
Customer Retention Specialist
Youi Insurance
09.2023 - 01.2024
New Car Sales Consultant
Norris Motor Group PTY LTD
09.2021 - 09.2023
Admin & Marketing
GTEK PTY LTD
09.2020 - 09.2021
Customer Service Officer
Smart Built Brisbane
03.2020 - 09.2020
Sales License -
Motor Dealer And Chattel Auctioneers License
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