Katie Le

• Timekeeping & Payroll Accuracy: Verified and submitted timekeeping information, ensuring precise payroll processing. Calculated overtime, leave, and LWOP hours to provide accurate data for payroll updates.
• Customer Service & Issue Resolution: Provided exceptional service by resolving complex payroll inquiries and issues promptly, maintaining high employee satisfaction.
• Payroll Coordination: Coordinated payroll services in line with relevant awards, agreements, and legislation. Processed transactions accurately and on time, ensuring compliance with company policies.
• SOP Development & Continuous Improvement: Developed and maintained standard operating procedures and training materials, focusing on enhancing efficiency and accuracy.
• Financial Reporting & Stakeholder Management: Analyzed payroll financial data and generated reports for stakeholders, while effectively managing complex demands from multiple parties.
• Discrepancy Resolution & Compliance: Resolved payroll discrepancies and kept the team updated on best practices and legislative changes.

Achievements:

• Employee of the Month: Recognized as "Employee of the Month" within two months of joining for outstanding performance.
• Process Innovation: Developed and implemented an efficient payrun process, leading to improved payroll accuracy.
• Debt Recovery: Successfully recovered all outstanding salary overpayment debts from the past five years.
• Stakeholder Relationships: Strengthened relationships with third-party stakeholders, including the outsourced payroll provider.

Process Optimization:

• Mapped and analyzed HR processes to identify pain points and areas for improvement.
• Converted traditional forms to electronic formats using MS Forms, streamlining data collection and reducing errors.
• Automated workflows, including approvals and notifications, with Power Automate, cutting down on manual work and minimizing human errors.

Remuneration, Reward & Payroll:

• Managed monthly and fortnightly payroll through an outsourced provider, handling new hires, timesheets, and complex calculations for increases, backpays, allowances, bonuses, and terminations.
• Administered salary packaging for a not-for-profit organization, ensuring compliance and accuracy.
• Maintained payroll/HRIS data integrity, and communicated effectively with payroll providers, packaging providers, and superannuation organizations.
• Responded to employee inquiries on salary payments and calculated remuneration packages with various fringe benefits, allowances, and salary sacrifice arrangements.
• Assisted in administering reportable and exempt fringe benefits and supported the remuneration review process.
• Provided post-payroll reports to Finance for general ledger upload.

HR & Team Support:

• Prepared employment contracts and change letters for employees, interns, scholarships, and students.
• Supported the HR team, managed HR content on the intranet, and provided general policy and procedure advice to staff.
• Maintained HRIS and personnel files across the organization.

Recruitment, Employee Induction & Student Support:

• Conducted one-on-one HR inductions for new employees, ensuring a smooth onboarding experience.
• Supported all stages of the recruitment process and coordinated new starter induction events.
• Liaised with UNSW on scholarship arrangements for PhD students and Conjoint Agreements for researchers.

Learning & Development:

• Coordinated with Finance for L&D processing and tracked L&D expenditure.

Achievements:

• Nominated for the "Can Do" Award in 2022.
• Awarded "Employee of the Quarter" within three months of joining.
• Significantly enhanced workflow efficiency across HR functions and improved the overall user experience.
• Maintained the most accurate payroll processes the Institute has ever achieved.

• Cultivated strong customer relationships to enhance account performance and satisfaction.
• Promptly resolved issues and queries, preventing payment delays.
• Conducted daily banking activities with accurate payment allocation.
• Implemented effective collection procedures to meet financial targets.
• Maintained precise and up-to-date customer details and account records.
• Assessed creditworthiness of new and existing customers, ensuring compliance with company policies.
• Evaluated credit risks, making informed decisions on credit applications and adjusting limits or coverage as necessary.
• Performed monthly reconciliations and provided detailed reports to management on debt collection and credit management.

Achievements:

• Consistently reduced debts and DSO to target levels each month.
• Increased customer satisfaction and loyalty.
• Significantly lowered the number of claims and reduced bad debt provisions.
• Maintained 100% insurance coverage for customer accounts.

HR Responsibilities:

• Stakeholder Collaboration: Worked with departmental heads, employees, and stakeholders to ensure effective communication and coordination.
• HR Advisory: Provided timely HR advice to local management and worked closely with senior leadership, including the MD, CFO, and Branch Managers.
• Employee Relations: Addressed and resolved employee queries, conducted disciplinary actions, and facilitated visa applications (working, student).
• Documentation & Reporting: Prepared employment contracts, generated payroll reports, updated HR policies and forms, and maintained accurate personnel records.
• Training & Development: Organized and delivered training programs, supported the annual appraisal process, and conducted exit interviews.
• Recruitment: Created and advertised job vacancies, and developed and updated organizational charts.
• HR Analytics: Conducted reporting and analysis on leave, new recruits, and other HR metrics.

Payroll Responsibilities:

• Payroll Processing: Managed monthly and fortnightly payroll for approximately 200 employees, including timesheet management and data entry.
• Leave & Benefits Tracking: Monitored and tracked leave entitlements, prepared and posted payroll journals, and handled superannuation and termination calculations.
• Compliance: Managed payroll tax declarations, calculated PAYG taxes, and ensured compliance with all relevant regulations.

Achievements:

• Cost Savings: Saved over $80,000 by implementing a new time and attendance system, reducing errors and manual checks.
• Accuracy & Efficiency: Achieved 99.9% accuracy in payroll processing with no complaints, and improved employee retention and turnover rates.
• Process Improvement: Enhanced efficiency by reviewing and updating company paperwork, including policies and procedures.

• Conducted external audits of financial statements across various industries, ensuring validity, accuracy, and compliance in P&L and B/S.
• Analyzed financial statements and provided detailed reports to senior auditors and managers.
• Liaised with clients, including CEOs and accountants, addressing diverse needs and requirements.
• Performed administrative tasks for the audit team.
• Achievements:
  Rapidly became a top performer, earning additional responsibilities and autonomy within 2 weeks.
• Developed strong skills in financial statement analysis.
• Demonstrated exceptional multitasking, organization, and time management, consistently meeting deadlines.