Katie Leonard
Perth,WA
Summary
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Successful Store manager with a demonstrated record of achieving store goals. Keeps customers satisfied by empowering employees with knowledge and skills to meet needs and deliver exceptional service. Meets profit targets by expertly marketing store, promoting products, and controlling costs. Dedicated to optimisation and growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Inbound Customer Service
TSA GROUP
Perth, WA
04.2024 - 07.2024
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Collaborated with team members to optimize service delivery and ensure seamless customer experiences.
- Developed cross-functional partnerships with service departments to provide seamless customer experience from purchase through ongoing maintenance needs.
- Implemented feedback from customers to improve support processes and enhance overall service quality.
- Resolved customer complaints promptly, fostering loyalty and repeat business through exceptional service.
Store Manager
Subway
Perth, WA
12.2017 - 03.2024
- Set performance expectations for employees and implemented improvement plans to reach targets
- Promoted team-oriented culture with common sales, service, and productivity goals
- Analyzed store reports to evaluate performance, increase sales, and reduce controllable expenses
- Established customer relationships to generate more business, maintain store profitability and expand brand loyalty and recognition
- Monitored and adjusted staff schedules based on business requirements
- Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews.
Receptionist- temporary position
Listed Estate agents
Perth, WA
02.2022 - 04.2022
- Shared information about office hours, procedures, and requirements to resolve walk-up and telephone questions
- Greeted guests promptly and consistently set professional tone with friendly assistance
- Updated business website pages and social media profiles with current operations information
- Picked up, organized, and wiped down reception regularly to keep area professional and clean
- Called customers and vendors to set up appointments and obtain information for senior staff
- Updated and managed digital and physical office records.
Education
High School Diploma -
John Forrest secondary college
Perth, WASkills
- Performance optimisation
- Inventory control
- Customer service
- Team building and leadership
- Improve performance
- Placing and receiving orders
- Problem-Solving
- Multitasking and Organization
Accomplishments
- Achieved certificates 1,2 and 3 in business.
- Achieved certificate 2 in business.
References
- Paula Alsford, info@listedea.com.au, 0432 281 070
- Zac Richardson, zacrichardson@outlook.com, 0499857690
Certification
Certificate I in Business
Certificate II in Business
Certificate III in Business
Certificate II in Dance
Timeline
Inbound Customer Service
TSA GROUP
04.2024 - 07.2024
Receptionist- temporary position
Listed Estate agents
02.2022 - 04.2022
Store Manager
Subway
12.2017 - 03.2024
High School Diploma -
John Forrest secondary college