Katie Lewis
Summary
Reliable Front Office Manager known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanour and attitude. Offering outstanding verbal communication, writing and time management skills.
Overview
16
16
years of professional experience
Work History
Front Office Manager
Medicines Legale
06.2022 - Current
- Ensure smooth running of doctors clinics day to day (Making sure all legal documentation is prepared, room set up, claimant consent form filled correctly, organise each doctors lunch and have it ready on time)
- Allocating doctors schedules in multiple locations.
- Ordering and keeping top of medical consumables as well as staff consumables for the business.
- Accurate Filling and record keeping.
- Making sure office is kept at a neat and presentable state at all times.
- Booking appointments as required by solicitors, insurers etc.
- Ordering Medical equipment & organising services etc.
- Conflict resolution throughout the business
- Adhering to the privacy act when handling sensitive and medical documents.
Full Time Reception/Customer relations
Monde Nissin - Nudie Food
11.2021 - 06.2022
- Logging customer queries and complaints
- Answering & Diverting calls
- Booking couriers & freight
- Corresponding with customers via phone, email and face to face
- Ordering stock
- Signing all visitors in/covid screening
- Maintaining meeting rooms
- Corresponding with Quality Assurance on a daily basis
- Issuing vouchers where necessary
- Completing in house training when required
- Sending & distributing mail
- Raising POs
- Planning Events.
- Analyzed and recommended process improvements to reduce complaints and improve customer service throughout organization.
Full Time Dental Nurse
F Y Smile
08.2020 - 11.2021
- Assisting dentist in all dental procedures (Implant surgery, RCT, Veneers, Crowns, Exo, Fillings, HYG etc)
- Sterilization of instruments
- Entering pt information correctly into file
- Charting
- In Chair whitening
- Taking opg & Bite-wing x rays
- Following practice protocols
- Making appointments
- Answering telephone
- Processing payments
- Conducting Trios scans
- Ordering stock
- Opening and closing practice
- Keeping practice in immaculate condition
- Writing patient notes
- Treatment planning & Invoicing.
Full time Practice Coordinator/Reception
Dental Fresh / Malo Clinic
01.2020 - 08.2020
- Answer 2 separate phone lines (dental fresh & Malo Clinic)
- Meeting & Greeting patients to the clinic
- Taking payments
- Invoicing
- TLC calls
- Recalls
- Merging pt files
- Planning meetings & Information nights for MALO Clinic
- Sterilization of instruments.
Full time Practice Manager/Nurse/Front Office Coordinator/Reception
Contemporary Smiles
08.2017 - 12.2019
- Assisting Dentists when needed
- Implant surgery
- Ordering Stock
- Accounts payable/receivable
- Answering phones
- Meeting & Greeting Patients
- Setting up and maintaining inhouse/out of house payment plans
- Taking payments (Eftpos, HICAPS, CDBS, VETS, Online, Over the phone)
- Managing Overdue accounts
- Creating Practice protocols
- Conducting weekly meetings with staff (creating agenda & minutes)
- Keeping equipment maintenance up to date
- Paying employees (xero)
- Rostering
- Recalls
- TLC
- Prime Practice Training
- Producing system reports.
Full time Assistant Strata Manager
Body Corporate Services
02.2015 - 08.2017
- Key Enquiries & Distribution
- Quote requests
- Preparing Agendas & Minutes
- Answering & Diverting calls where necessary
- Liaising with contractors
- Insurance Claims
- Preparing letters
- Assisting strata manager in day to day duties
- Correspondence with owners, Agents, Tenants & Building managers
- Certificates 118
- Mail Distribution
- Arranging archives
- Key enquiries
- Arranging strata searches
- Ordering
- Processing owner updates/109
- Assisting with Integration
- Work order.
Full time Residential Sales Agent/Property Management
Superior Property Group
09.2014 - 12.2015
- Answering & Directing phone calls
- Maintaining emails
- RP Data skills & Training
- Creating spreadsheets
- Appraisal packs
- Letterbox drops
- Cold calling
- Creating contact lists
- Conducting property appraisals
- Conducting open homes
- Application Assessment & Approvals.
Full time Ground crew
Jetstar Airlines
07.2012 - 09.2014
- Meeting & Greeting passengers for flights
- Informing passengers of updates on flights departing and arriving
- Checking passengers in
- Liaising with pilots
- Making sure all safety requirements are conducted
- Keeping up to date with regulations (regular training).
Full time Cabin crew
Virgin Australia - International
06.2010 - 07.2012
- Meeting and greeting passengers as they board the aircraft
- Conducting safety checks of aircraft prior to take off
- Performing safety demonstrations to passengers
- Catering to Business Class passengers
- Performing first aid when required.
Full time Teller
Bank of Queensland
02.2008 - 06.2010
- Re stocking branch ATM
- Opening and closing branch
- Answering and directing phone calls
- Data Entry
- Keeping files updated
- Opening/Closing Accounts
- Conducting one on one meetings with potential & existing customers
- Stock ordering
- Foreign cash orders & Exchange
- Credit card enquiries & Applications
- Making & Amending meetings for branch manager
- Telegraphic transfers
- Selling & Arranging Vero Insurance
- General banking duties (deposits, transfers, bank cheques & withdrawals).
Education
Skills
- Workflow Coordination
- Policy and Procedure Modification
- Customer Service
- Event Coordination
- Schedule Management
- Oral and Writing Communication
Timeline
Front Office Manager
Medicines Legale
06.2022 - Current
Full Time Reception/Customer relations
Monde Nissin - Nudie Food
11.2021 - 06.2022
Full Time Dental Nurse
F Y Smile
08.2020 - 11.2021
Full time Practice Coordinator/Reception
Dental Fresh / Malo Clinic
01.2020 - 08.2020
Full time Practice Manager/Nurse/Front Office Coordinator/Reception
Contemporary Smiles
08.2017 - 12.2019
Full time Assistant Strata Manager
Body Corporate Services
02.2015 - 08.2017
Full time Residential Sales Agent/Property Management
Superior Property Group
09.2014 - 12.2015
Full time Ground crew
Jetstar Airlines
07.2012 - 09.2014
Full time Cabin crew
Virgin Australia - International
06.2010 - 07.2012
Full time Teller
Bank of Queensland
02.2008 - 06.2010
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