Katie Loadsman

Maintain positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.

• Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
• Support smooth tenant move-ins and move-outs by scheduling inspections, managing paperwork, and facilitating key exchanges.
• Supporting the Property Management team in daily operations, ensuring smooth workflow and optimal efficiency where requested.
• Resolved conflicts between tenants diplomatically while maintaining professionalism and upholding company policies.
• Negotiated favourable terms for both landlord and tenant while finalising lease agreements that resulted in mutually beneficial outcomes.
• Managed move-in/move-out processes efficiently by coordinating cleaning services, and completing necessary paperwork in the timely manner.
• Collected, completed, and processed lease applications.
• Property key management and tracking across 1033 properties.
• Ad-hoc daily task as requested.

• Enhanced tenant relations by promptly addressing concerns and providing excellent customer service.
• Maintained up-to-date records of all building maintenance activities, ensuring compliance with regulations and company policies.
• Performed routine fire protection equipment to ensure readiness in case of emergencies.
• Organised admin data entry to comply with the structure of workflow
• Organised Purchase Orders & Tax Invoices
• Assisting the Area Building Manager to ensure and maintaining safe environments with proper light, signage and ensuing all properties meet the 5 Star Resort Experience.
• Assist with drafting and updating emergency plans and evacuation procedures
• Ensuring that occupants are provided with proper utilities
• Assist with overseeing contractors and inspecting completed jobs
• Assist with arranging building maintenance repairs
• Maintaining records of tenants
• Inspecting the buildings frequently for any signs of damage.

• Delivering exceptional customer service via the telephone and email, ensuring that my experience exceeds their expectations
• Building rapport with Corporate Clients to establish loyalty
• Offering a personalized and customized reservations experience
• Problem solving and providing solutions and recommendations
• Establishing relationships with operational Team Members
• Assisting and resolving any guest complaints in a timely and professional manner.
• Monitor 42 Property direct email enquiries.
• Arrival / No Show reports across 42 property check
• Extensive knowledge whilst using the Extranet, SiteMinder & Archive Manger

• Delivering customer service to 60,000 clients in the data base
• Meeting monthly KPI target
• Assisting with binding contracts
• Extensive knowledge of channels and CRM'S
• Cleaning out the data base
• Building connections with vendors to establish and maintain relationships
• Following up previous clients to overlook their current home loan
• Using InDesign to customise the client's portfolio | Home loan review
• Sales Rep – Inbound & Outbound leads
• Organised and controlled sales skill