Katie Lucas
Berkeley Vale,NSW
Summary
Dynamic Workforce Manager at Australian Unity with a proven track record in staff development and scheduling expertise. Enhanced operational efficiency through process improvements, fostering teamwork and collaboration. Successfully optimized staffing levels, ensuring peak coverage and driving productivity. Committed to creating a positive work environment while achieving organizational goals.
Overview
16
16
years of professional experience
Work History
Workforce Manager
Australian Unity
05.2023 - Current
- Optimized staffing levels by analyzing historical data and forecasting future trends, ensuring appropriate coverage during peak hours.
- Facilitated strong relationships between management and employees through open communication channels, promoting a positive work environment.
- Managed team, driving productivity and reducing process lags by training staff in best practices and procedures.
- Spearheaded process improvement efforts leading to greater efficiencies in daily operations and reduced overhead costs.
Boarding Supervisor
Loreto Catholic Girls School
06.2019 - 01.2023
- Provided empathetic guidance in personal matters, helping students navigate their adolescence while away from home.
- Promoted healthy lifestyles by organizing fitness programs tailored specifically for boarding students'' requirements.
- Improved dormitory environment through effective supervision and management of daily routines.
- Prepared detailed reports on student performance and behavior trends, supporting continuous improvement efforts within the boarding program.
- Collaborated with academic staff to monitor student progress, intervening when necessary to provide additional support.
Customer Service
Michael Hill Jewellers
01.2018 - 06.2019
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Store Manager
Pumpkin Patch
01.2013 - 01.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Department Manager
Target
05.2009 - 01.2013
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
Education
Diploma - Community Services
Australian College of Community Services
Sydney, NSW12-2026
Skills
- Staff development
- Time management
- Multitasking
- Scheduling expertise
- Teamwork and collaboration
- Adaptability and flexibility
Timeline
Workforce Manager
Australian Unity
05.2023 - Current
Boarding Supervisor
Loreto Catholic Girls School
06.2019 - 01.2023
Customer Service
Michael Hill Jewellers
01.2018 - 06.2019
Store Manager
Pumpkin Patch
01.2013 - 01.2018
Department Manager
Target
05.2009 - 01.2013
Diploma - Community Services
Australian College of Community Services
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