Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katie Marrapodi

Kincumber,NSW

Summary

Outgoing, enthusiastic and professional individual looking for work in retail hospitality. I'm very extroverted, and love meeting new people. I have good communication skills and can build rapport with customers and colleagues. My positive energy and can do attitude are my biggest strengths.

Overview

2
2
years of professional experience

Work History

Kebab Maker

Master Kebabs
09.2022 - 09.2023
  • Controlled line and crowd with quick, efficient service.
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Processed payments with focus on accuracy and correct cash-handling procedures.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Open and close store
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Developed and maintained positive relationships with customers to enhance service.
  • Prepared food orders to support waitstaff and other team members.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained regular and consistent attendance and punctuality
  • Trained new team members with positive reinforcement and respectful, encouraging coaching
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs
  • Helped management keep adequate supply on hand by notifying of shortages
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily
  • Wiped down food surfaces and used disinfectants to minimize spread of germs while maintaining kitchen cleanliness.
  • Fostered positive working environment by applying effective communication and organizational skills to support staff and business needs.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Fostered positive working environment by applying effective communication and organizational skills to support staff and business needs
  • Wiped down food surfaces and used disinfectants to minimize spread of germs while maintaining kitchen cleanliness
  • Cleaned and sanitized work areas, utensils and equipment
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency
  • Operated grills, fryers and ovens to cook food items
  • Used kitchen equipment safely and reduced risk of injuries and burns
  • Provided excellent customer service by taking orders, answering questions and responding to customer complaints
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage
  • Received and stored food supplies, raw materials and other ingredients
  • Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles and cleaning floors during slow periods

Restaurant Team Member

Bow Thai
01.2022 - 03.2023
  • Greeted guests pleasantly and answered menu questions.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Operated register to process payments and collect cash payment for order totals.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Cultivated warm relationships with regular customers.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Used proper techniques to prepare food and ingredients.
  • Prepared food orders, cooking on grill and operating fry station.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.

Kebab Maker

Kermit's Kebabs And Pies
03.2022 - 09.2022
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Closed storephone orders
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures
  • Maintained clean and attractive product displays to entice customer purchases
  • Produced food and drink products adhering to company quality and quantity standards
  • Operated espresso machines and commercial coffee brewers to create beverages.

Education

No Degree - Year 8

Kincumber High School
2008

Skills

  • Money Handling
  • Refunds and Exchanges
  • Adaptable and Flexible
  • Staff Training
  • Restocking
  • Sweeping and Mopping
  • Time Management Skills
  • Cleaning and Sanitizing
  • Work Coordination
  • Food Handling Procedures
  • Kitchen Cleaning and Maintenance
  • Team player

Timeline

Kebab Maker

Master Kebabs
09.2022 - 09.2023

Kebab Maker

Kermit's Kebabs And Pies
03.2022 - 09.2022

Restaurant Team Member

Bow Thai
01.2022 - 03.2023

No Degree - Year 8

Kincumber High School

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Katie Marrapodi