Katie Marshall
Summary
Inventive and perceptive professional with over 20 years experience working with children and pets as well as liaising regularly with parents, teachers and family friends. I thrive in a fast paced, constantly evolving environment.
Overview
21
21
years of professional experience
Work History
Family Support Worker
YCSS
11.2023 - Current
- Enhanced family stability by providing comprehensive support and resources tailored to individual needs.
- Strengthened families'' resilience through crisis intervention, counselling, and referral services.
- Assisted families in navigating complex social service systems, advocating for their rights and accessing essential services.
- Conducted thorough assessments of family dynamics and needs, developing detailed case plans to address challenges effectively.
- Organised workshops and training sessions for parents, enhancing their parenting skills and knowledge of child development.
- Promoted healthy communication within families by mediating conflicts and facilitating open discussions.
- Provided ongoing guidance to at-risk youth, helping them develop essential life skills and coping strategies.
- Connected families with community resources such as housing assistance, financial aid programs, and educational opportunities.
- Empowered parents to create nurturing home environments by sharing best practices in positive discipline techniques.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Documented data and completed accurate updates to case records.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Developed rapport to create safe and trusting environment for care.
Casual Youth Worker
HCA Healthcare
03.2022 - Current
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Carried out day-to-day duties accurately and efficiently.
- Delivered services to customer locations within specific timeframes.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend and holiday shifts.
Youth Worker - Children's Services
Aruma
11.2020 - 12.2023
- Prepared nutritious meals to meet individual dietary needs for clients.
- Maintained safety with tidy, clean and hazard-free home environments.
- Drove clients safely to social activities and appointments.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Designed individualized plans detailing daily activities and needs for patients.
- Kept accurate records for client files and handled related paperwork.
- Provided high level of physical support by lifting, adjusting and moving clients.
- Conferred with supervisor to discuss patient condition and medical care.
- Collaborated with parents on home care and support for children with disabilities.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Kept detailed daily logs with care actions, patient behaviours and incidents.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Communicated child needs to teachers, doctors and parents to increase child health and happiness.
- Adhered to company requirements for patient interactions and care standards.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Maintained record of daily individual activities, behaviours and pertinent incidents for patient analysis and assessment.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Promoted community integration by providing extensive physical, emotional and social support.
Lead Educator - Toddlers
Bundall Childcare Centre
08.2019 - 09.2020
- Applied play-based strategies, including crafts and games, to provide diverse approaches to learning
- Organized and engaged in recreational activities such as games and puzzles
- Promoted physical, academic and social development by implementing diverse classroom and outside activities
- Engaged with children on individual basis to build positive relationships and promote learning
- Maintained child-friendly environment with access to outdoor activities
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans
- Meticulously sanitized toys and play equipment
- Promoted sensory development by providing access to different textures
- Encouraged curiosity, exploration and problem-solving appropriate to children's development levels
- Administered medications and kept appropriate records
- Incorporated music and play into developmentally appropriate activities
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Applied play-based strategies to provide diverse approaches to learning.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Promoted sensory development by providing access to different textures.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Instructed children in health and personal habits, such as eating, resting and toileting.
- Assessed babies and toddlers against established early childhood developmental milestones, preparing regular progress reports for each child.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Volunteer RSPCA
RSPCA Op Shop
05.2019 - 10.2019
- Stocked merchandise when needed, clearly labelling items, arranging according to size or colour, and preparing attractive displays
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts
- Folded and arranged merchandise in attractive displays to drive sales
- Maintained clean and organised cat condos to promote animal wellbeing
Full Time Nanny
Lewis Family. 4 Yr Old Boy, 14 Month Old Boy, Baby Born 2018
01.2017 - 11.2018
- Assisted with light housekeeping duties as well as running errands
- Encouraged children to be understanding of and patient with others
- Established and maintained safe play environment for children
- Supervised children on playground to help develop physical and social skills
- Engaged with children on individual basis to build positive relationships
- Supported children in daily activities, including playing, meals and snacks, hygiene and socialisation
- Safely transported children to and from school, medical appointments and extra-curricular activities
- Coordinated different types of activities to enhance physical and intellectual development
- Monitored schedules to maintain sleeping, eating and school schedules for children
- Offered positive and nurturing environments to support child social and emotional growth
- Developed games and activities using arts and crafts to support learning and verbal skills
- Taught children everyday skills, including tying shoes, dressing, potty training, basic math and language
- Bathed, dressed and helped with teeth brushing to promote healthy personal hygiene and good oral health
- Communicated with parents about daily activities and behaviours
- Promoted language development skills through reading and storytelling
- Made healthy snacks and meals for two children
Full Time Nanny
Clews Family. 4 Yr Old Boy And 2 Yr Old Twin Girls
07.2014 - 12.2016
Full Time Nanny
Chesler Family. 4 Yr Old Boy And 8 Month Old Girl
08.2012 - 06.2014
Full Time Nanny
Cockrell Family. 3 Yr Old Girl, 1 Yr Old Boy, Baby Born 2010
07.2009 - 07.2012
Full Time Nanny
Bray Family. 7 Yr Old Boy, 5 Yr Old Girl And 8 Month Old Boy
09.2007 - 07.2009
Full Time Nanny
Clark Family. 6 Yr Old Boy, 4 Yr Old Girl And 2 Yr Old Girl
08.2006 - 09.2007
Childcare Group Leader/Assistant Director
Bundall Road Child Care Centre
04.2005 - 07.2006
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions
- Monitored entrances and exits to prevent children from wandering outside key areas
- Created and implemented diverse educational strategies to boost development
- Observed play activities to identify positive behaviours and areas in need of improvement
- Offered top-notch care to 6 -12 children at once, ranging in age from 2 years to 3 years
- Maintained effective schedule balance between rest periods, active play and instruction
- Applied positive behaviour management techniques to enhance social interactions and emotional development
- Met with parents about daily activities, positive developments and issues
- Kept notes of behaviour issues, food served and medications administered to children
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs
- Applied discipline for breaking rules to keep children safe and teach manners
- Handled daily administrative tasks efficiently to minimize time away from children, including updating attendance and requesting new supplies
- Developed lessons and activities to promote children's physical and emotional development
- Managed safety and security of all children under care
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children
- Worked with children individually and in groups to teach social, communicative and problem-solving skills
- Used positive reinforcement techniques to promote patience and other good behaviours in children
- Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns
Childcare Trainee/Group Leader
Railway Kindergarten And Childcare Centre
03.2003 - 04.2005
- Instructed children in crafts and other activities to promote gross and fine motor skills, including creating paintings, drawings, paper crafts and decorations
- Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions
- Created safe and engaging learning environment for groups of diverse children with various learning styles
- Worked with children individually and in groups to teach social, communicative and problem-solving skills
- Sanitised dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs
- Monitored entrances and exits to prevent children from wandering outside key areas
- Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns
- Kept notes of behaviour issues, food served and medications administered to children
- Managed safety and security of all children under care
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children
- Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions
Education
Bachelor of Social Science - Behavioural Studies -
Swinburne University of Tech
Melbourne, VIC2029
Diploma - Children's Services
Kath Dickson Institute
South Toowoomba, QLD2005
Certificate III - Childcare
Kath Dickson Institute
South Toowoomba, QLD2003
Skills
- Exceptional organisational skills
- Positive attitude
- Cheerful and energetic
- Compassionate
- Self-motivated
- Efficient multi-tasker
Rowing, Cycling, Running, Travelling
I rowed competitively between 1999 - 2005 and represented QLD at the youth games in 2002.
I have been running since 2007 and have completed 3 marathons and 15 half marathons.
I completed in the 100 mile Ride Prudential in London in 2018.
During my time in London I travelled to numerous countries.
Timeline
Family Support Worker
YCSS
11.2023 - Current
Casual Youth Worker
HCA Healthcare
03.2022 - Current
Youth Worker - Children's Services
Aruma
11.2020 - 12.2023
Lead Educator - Toddlers
Bundall Childcare Centre
08.2019 - 09.2020
Volunteer RSPCA
RSPCA Op Shop
05.2019 - 10.2019
Full Time Nanny
Lewis Family. 4 Yr Old Boy, 14 Month Old Boy, Baby Born 2018
01.2017 - 11.2018
Full Time Nanny
Clews Family. 4 Yr Old Boy And 2 Yr Old Twin Girls
07.2014 - 12.2016
Full Time Nanny
Chesler Family. 4 Yr Old Boy And 8 Month Old Girl
08.2012 - 06.2014
Full Time Nanny
Cockrell Family. 3 Yr Old Girl, 1 Yr Old Boy, Baby Born 2010
07.2009 - 07.2012
Full Time Nanny
Bray Family. 7 Yr Old Boy, 5 Yr Old Girl And 8 Month Old Boy
09.2007 - 07.2009
Full Time Nanny
Clark Family. 6 Yr Old Boy, 4 Yr Old Girl And 2 Yr Old Girl
08.2006 - 09.2007
Childcare Group Leader/Assistant Director
Bundall Road Child Care Centre
04.2005 - 07.2006
Childcare Trainee/Group Leader
Railway Kindergarten And Childcare Centre
03.2003 - 04.2005
Bachelor of Social Science - Behavioural Studies -
Swinburne University of Tech
Diploma - Children's Services
Kath Dickson Institute
Certificate III - Childcare
Kath Dickson Institute
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