Summary
Work History
Education
Skills
Timeline
Generic

Katie-May Hansen

Queanbeyan West

Summary

At Swissport, I enhanced baggage handling efficiency and customer satisfaction through proactive problem-solving and streamlining processes. Demonstrating exceptional time management and teamwork, I collaborated effectively to ensure safe and timely luggage transfer, significantly contributing to operational excellence. My technical skills in load planning and safety awareness were pivotal in maintaining high standards of service.

Work History

Baggage Handler

Swissport
  • Proactively identified potential problems or errors in the baggage handling process, taking corrective action when necessary.
  • Improved baggage handling efficiency by streamlining loading and unloading processes.
  • Assisted in the loading and unloading of cargo from aircraft, maintaining proper weight distribution for safe flight operations.
  • Collaborated with team members to ensure efficient transfer of luggage between flights.
  • Maintained clear communication with colleagues, supervisors, and airline staff to coordinate seamless baggage services.
  • Observed safety and privacy procedures in handling passengers' property.
  • Enhanced customer satisfaction with timely and accurate baggage delivery to claim areas.
  • Followed security protocols when handling passenger belongings, ensuring the protection of personal property and sensitive items.
  • Conducted regular inspections of baggage handling equipment, reporting any issues for prompt repair or replacement.
  • Performed physical inventory checks on stored luggage, verifying accuracy before loading onto flights.
  • Loaded passengers' property onto appropriate aircraft by collecting, sorting and checking baggage tags against flight lists.

Education

Queanbeyan High
Queanbeyan, NSW

Skills

  • Time management
  • Technical skill
  • Safety awareness
  • Heavy lifting proficiency
  • Physical strength
  • Team coordination
  • Load planning
  • Managing time
  • Baggage sorting
  • Willing to learn
  • Teamwork
  • Problem-solving
  • Lifting and sorting
  • Loading and unloading
  • Reliability

Timeline

Baggage Handler

Swissport

Queanbeyan High
Katie-May Hansen