Katie McConnell
Cairns,QLD
Summary
Versatile Administration Officer skilled in managing diverse tasks and competing priorities on a daily
basis. Articulate, energetic and pro-active with exemplary passion for developing relationships and
providing high customer care. Practiced at driving improvements to quality, productivity and service,
demonstrated over 5 years of administrative experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Campus Administration Assistant
CQUniversity
10.2022 - Current
- Liaising effectively with up to 15 students, visitors, and internal and external stakeholders per day as the first point of contact, using a client-centered approach to provide advice and information professionally.
- Supporting management in the drafting of documents, reports, and correspondence, and providing secretarial support to Campus Life Committee meetings including drafting agendas/minutes and follow-up of action items.
- Coordinating the processing of financial
activities including but not limited to receipting, banking, accounts receivable/payable, reconciliation of corporate cards, and purchasing of goods. - Providing administrative support and assisting with the organisation of small functions, workshops, and conferences including room bookings, catering, invitations, and speakers.
Administration Officer
Think Commercial
11.2021 - 10.2022
- Processed purchase orders, service contracts and financial reports.
- Screened and transferred approximately 30 incoming calls per day, took down messages, and transmitted information and Documents to internal personnel.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Reviewed accounts on a monthly basis to assess aging and pursue collection of funds.
- Developed strong working relationships with colleagues, tenants, and suppliers, contributing to a positive work environment.
Disability Support Worker
ARC Disability Services
07.2021 - 11.2021
- Kept detailed daily case notes documenting actions, client behaviours, and incidents for 10 clients.
- Worked cooperatively with client's families to ensure goals were being met.
- Adhered to company requirements for client interactions and care standards.
- Transported clients to appointments, shopping venues, and entertainment events according to the determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
Accomodation Manager
Paul & McLeay HoldingsPTY LTD
06.2019 - 11.2021
- Streamlined reservation processes for increased efficiency and customer satisfaction.
- Implemented innovative solutions to address guest complaints quickly, maintaining positive relationships with customers.
- Managed a team of 15 staff overseeing hiring, training, and growth.
- Managed a busy reception desk and was the first point of contact for incoming guests and contractors.
- Managed daily payment processing and drafted related financial documents.
- Organised functions and events for staff and guests to ensure a high standard of work culture.
Office Administration Coordinator
Dolby Australia
01.2018 - 05.2019
- Arranged approximately 5 corporate conferences and workshops per month for company employees including catering, equipment, and transport.
- Coordinated fundraising events, overseeing the management of volunteers, to increase community outreach and awareness.
- Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving.
- Coordinated Diversity and Inclusion events to enhance work culture.
- Reconciled corporate card expenses, ensuring variances were accounted for.
Receptionist Administrator
Dolby Australia
06.2017 - 01.2018
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Handled up to 20 incoming business and client requests per day, and directed as appropriate.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Activity Coordinator
Ultimate Adventure Travel
08.2016 - 01.2017
- Assisted in implementing programs to meet needs of up to 50 international customers arriving to Australia every week.
- Contributed to the planning, implementation and evaluation of the services and support for customers.
- Enhanced participant engagement by incorporating interactive games and team-building exercises in activity programs.
- Handled difficult customers with utmost profession and resolved conflicts.
- Managed safety concerns and adhered to all compliance requirements.
Education
Bachelor of Science - Psychology
Liverpool Hope University
Liverpool, United Kingdom06.2015
Skills
- Team management and leadership
- Administration
- Attention to detail
- Methodical multitasker
- Excellent Customer service
- Extremely organised
- Microsoft Office proficient
- Process, policy and practices implementation
- Communication
- Active listening
Certification
Provide First Aid
Provide Cardiopulmonary Resuscitation
Timeline
Campus Administration Assistant
CQUniversity
10.2022 - Current
Administration Officer
Think Commercial
11.2021 - 10.2022
Disability Support Worker
ARC Disability Services
07.2021 - 11.2021
Accomodation Manager
Paul & McLeay HoldingsPTY LTD
06.2019 - 11.2021
Office Administration Coordinator
Dolby Australia
01.2018 - 05.2019
Receptionist Administrator
Dolby Australia
06.2017 - 01.2018
Activity Coordinator
Ultimate Adventure Travel
08.2016 - 01.2017
Bachelor of Science - Psychology
Liverpool Hope University
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