Katie Medlyn

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Assisted with hiring, training and mentoring new staff members.
• Maintained proper product levels and inventory controls for merchandise and organised backroom to facilitate effective ordering and stock rotation.
• Rotated merchandise and displays to feature new products and promotions.
• Reduced operational risks while organising data to forecast performance trends.
• Interacted well with customers to build connections and nurture relationships.

Assistant Manager

• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Generated repeat business through exceptional customer service.
• Increased sales through effective merchandising strategies and targeted promotions.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Boosted employee morale by recognising outstanding performance and celebrating team accomplishments.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
• Monitored sales trends to adjust pricing strategies for optimal profitability.
• Engaged with customers to gather feedback, using insights to improve service and product offerings.
• Implemented staff training programs to elevate service standards and knowledge.
• Developed marketing strategies to attract new customers, increasing foot traffic.
• Negotiated with suppliers to secure better pricing, reducing operational costs.
• Improved customer satisfaction by resolving complaints and inquiries promptly.

• Developed strong working relationships with staff, fostering a positive work environment.
• Generated repeat business through exceptional customer service.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
• Increased sales through effective merchandising strategies and targeted promotions.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
• Facilitated team-building activities, enhancing team productivity and morale.
• Enhanced team productivity by streamlining operational processes.