Summary
Overview
Work History
Education
Skills
Timeline
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Katie Moore

East Tamworth,NSW

Summary

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

6
6
years of professional experience

Work History

General Manager

Bupa Aged Care
11.2023 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Build strong workforce that was reliant on agency Registered Nurses to permanent staff with now no agency use in over 12 months
  • Drive and implement changes to overturn 29 unmets

Care Manager

Bupa Aged Care
01.2023 - Current
  • Educated clients and families on community resources, treatment options and health care services to better manage conditions.
  • Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
  • Responded to emergency situations and provided support to promote client safety and wellbeing.
  • Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
  • Communicated with healthcare providers to facilitate continuity of care.
  • Maintained detailed records in compliance with agency standards and regulations.
  • Developed and implemented training programs for care staff to enhance skills and knowledge.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.

Registered Nurse

NSW Health
04.2020 - Current
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
  • Provided direct patient care, stabilized patients and determined next course of action.
  • Administered medications via oral, IV and intramuscular injections and monitored responses.
  • Implemented medication and IV administration, catheter insertion and airway management.
  • Managed care from admission to discharge.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
  • Organized and managed care of patients undergoing various therapies and procedures.
  • Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
  • Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management.
  • Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
  • Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.

Facility Manager

Quirindi Care Services
04.2019 - 04.2020
  • Evaluated facility operations and personnel for safety and health regulations compliance.
  • Supervised staff of 120 in day-to-day activities.
  • Led facility management staff and consultants in producing business plan that focused on facility operations.
  • Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
  • Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
  • Prepared reports and schedules with accuracy.
  • Held classes to teach staff facility procedures.
  • Developed and oversaw budgets for facilities and worked within cost restraints.
  • Set and enforced departmental budgets, goals and deadlines.
  • Overseeing ACFI and creating realistic budgets for ACFI Co-Originator to meet
  • Overseeing all aspects of accreditation and maintaining all of the aged care standards
  • Overseeing and management of all clinical leaders
  • Audits and planning for continuous improvement
  • Preparing reports for Board and Members meetings
  • Liaising with current and new consumers and their families
  • Management of a 68 bed non for profit company

Clinical Care Manager

Quirindi Care Services
03.2019 - 04.2019
  • Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
  • Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing and other enabling services for patients.
  • Arranged transportation and documented details of discharge transition plans.
  • Worked with providers to define quality metrics and outcome reporting process.
  • Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
  • Collected and aggregated data to identify problems or trends, such as turnaround time and issues with physician offices.
  • Coordinated implementation of health programs and initiatives in collaboration with professionals and technical personnel.
  • Explained procedures, side effects from medications and physician instructions to patients.
  • Practiced high level of professionalism to safeguard patient information and maintain data integrity.
  • Triaged crisis situations and enacted appropriate interventions for treatment until end of event.
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Regularly evaluated employee performance and provided feedback.
  • Oversaw overall operation of nursing services and patient care.
  • Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
  • Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
  • Selected, promoted and terminated staff members.
  • Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
  • Handled job duties for staff members which were unavailable or out of office.
  • Implement new policies and educate staff on changes.
  • Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
  • Identified nurses' and staff training needs and devised training programs to close gaps.

Education

Graduate Certificate - Paediatric Nursing

Australian College of Nursing

Bachelor of Nursing -

University of New England
Armidale, NSW
02.2019

Skills

  • Equipment and Instrument Sterilizatoin
  • Accurate Documentation
  • Compassionate and Caring
  • Patient Condition Monitoring
  • Diet and Nutrition
  • Patient Examination
  • Blood Draw and Sample Collection
  • Clear Patient Communication
  • Medical Recordkeeping
  • PICC Lines
  • Seizure Disorders
  • Nursing Assignments
  • Patient and Family Advocacy
  • Time Management
  • Judgment and Decision-Making
  • Chest Tubes
  • Wound Management
  • Community Program Referrals
  • Acute and Chronic Pain
  • Routine Examinations
  • Geriatrics
  • Paediatrics
  • Neonates Intensive Care
  • Advanced Life support - Paediatric & Neonatal
  • STABLE program
  • Adult Resuscitation
  • Medication administration
  • Chronic Wound Management
  • Working extensively with child and adolescent mental health patients
  • Leadership and team building
  • Operations management
  • Staff management
  • Customer relations
  • Relationship building
  • P&L management
  • Performance improvement

Timeline

General Manager

Bupa Aged Care
11.2023 - Current

Care Manager

Bupa Aged Care
01.2023 - Current

Registered Nurse

NSW Health
04.2020 - Current

Facility Manager

Quirindi Care Services
04.2019 - 04.2020

Clinical Care Manager

Quirindi Care Services
03.2019 - 04.2019

Graduate Certificate - Paediatric Nursing

Australian College of Nursing

Bachelor of Nursing -

University of New England

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Katie Moore