Katie Morris
Wyee Point,NSW
Summary
Highly motivated and dedicated Customer Service Specialist with over 4 years of experience in fast-paced environments. Skilled in active listening, problem-solving, and clear communication, with a proven ability to resolve customer issues and ensure satisfaction. Known for empathy, enthusiasm, and consistently delivering exceptional service while effectively managing multiple tasks.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
ING AUSTRALIA
Wyong, NSW
07.2021 - Current
- Effectively managed a high volume of inbound and outbound customer calls.
- Defused volatile customer situations calmly and courteously.
- Maintained up-to-date knowledge of product and service changes.
- Adhere to all regulatory and internal procedures.
- Resolved problems for customers by asking clear and specific questions.
- Managed high call volume with tact and professionalism.
- Answered an average of 70-80 calls per day by addressing customer inquires, solving problems and providing product information.
- Assisted customers with deposits, withdrawals, transfers and account enquires.
- Collaborated with team members to develop customer service enhancements strategies.
- Managed customer accounts and updated information in the system.
Club Staff Member
Lake Munmorah Bowling Cub
Lake Munmorah, NSW
04.2016 - 12.2021
- Assisted members with inquiries and provided exceptional customer service.
- Cash Handling
- Managed membership check-ins and verified guest access protocols.
- Handled phone inquiries and scheduled appointments for services and events.
- Assisted with membership enrollment process by verifying member application forms and collecting payment.
- Ensured accuracy of all transactions by reconciling cash drawer at end of shift.
- Maintained cleanliness and organization of club facilities and equipment.
- Supported other departments as needed.
- Provided friendly customer service to members and guests during their visit to the club.
- Greeted and welcomed members upon arrival to the club.
- Performed various clerical duties such as typing correspondence letters, faxing documents and photocopying materials.
Early Childhood Educator
Chain Valley Bay Pre-School
Chain Valley Bay, NSW
03.2012 - 04.2013
- Developed engaging lesson plans promoting social, emotional, and cognitive growth.
- Supervised daily classroom activities ensuring a safe and nurturing environment.
- Assisted in maintaining accurate records of children's development and behavior.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Organized indoor and outdoor playtime activities to promote physical and mental development of children.
- Collaborated with parents in order to discuss their child's progress or any concerns they may have had regarding their child's development or behavior.
Cashier
IGA Kanwal
Kanwal, NSW
02.2010 - 03.2012
- Processed customer transactions accurately using point-of-sale systems.
- Maintained a clean and organized checkout area for optimal customer experience.
- Managed cash register operations, including balancing drawers at shift end.
- Handled returns and exchanges following store policies and procedures.
- Stocked shelves and organized merchandise to enhance store presentation.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
Team Member
Dount King
Lake Haven, NSW
01.2008 - 02.2010
- Prepared and served a variety of donuts and beverages to customers.
- Maintained cleanliness and organization of work areas and equipment.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Operated cash register, processed transactions, and handled payments accurately.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Education
Year 10 Certificate
Lake Munmorah High School
Lake Munmorah, NSWCertificate 3 Childhood Education -
TAFE NSW
NSWIntercept Training Wyong
Skills
- Customer service
- Communication skills
- Time management
- Banking product knowledge
- Quick learner and always maintain a high standard of work
References
Cathy Watson
Manager - Club Munmorah
Phone: 0433 625 274
Cara Mooney
Team Leader - ING AUSTRALIA
Phone: 0411 433 670
Timeline
Customer Service Representative
ING AUSTRALIA
07.2021 - Current
Club Staff Member
Lake Munmorah Bowling Cub
04.2016 - 12.2021
Early Childhood Educator
Chain Valley Bay Pre-School
03.2012 - 04.2013
Cashier
IGA Kanwal
02.2010 - 03.2012
Team Member
Dount King
01.2008 - 02.2010
Year 10 Certificate
Lake Munmorah High School
Certificate 3 Childhood Education -
TAFE NSW
Intercept Training Wyong
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