Summary
Overview
Work History
Education
Skills
Certification
Nursingplacements
References
Timeline
Generic

Katie (Moscatelli) Carter

Marburg,QLD

Summary

Highly motivated Graduate Nurse with a Bachelor of Nursing from Charles Darwin University seeking a graduate position to launch nursing career. Guided by core values of empathy, integrity, credibility, and respect, consistently upholds high standard of patient care, safety, and service delivery. Thrives in team environments and when working independently, proactive and always ready to take on new challenges. Adaptable to diverse circumstances and capable of maintaining excellent work quality under pressure. Strong communication skills and meticulous attention to detail. Main area of interest lies in the Emergency Department, open to embracing all nursing opportunities and aspiring to become a valued member of the emergency team. Committed to diversity and equality, values opinions of others and determined to prove as an invaluable asset to the team.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Customer Service Officer

03.2020
  • Team work and integrity in conjunction with the ability to meet deadlines and prioritise tasks while maintaining impeccable customer service
  • Key Duties Include; Facilitating Pre-Case Plan Check list Meetings, Recording Case Plan Minutes, Management of Fleet Vehicles, Financial duties including; Creating Contingencies, receiving and paying accounts, finalising CSS accounts, Data Entry (Excel and One Trim)

Disability Support provider

01.2021 - Current
  • Person centred care with a focus on empowerment and equality, assisting people to achieve their goals and live their best lives
  • Key Duties; Supporting people in activities of daily life, Personal cares, Prioritising and completing tasks, Daytime, evening and Sleepover shifts, Respite, Medication administration, Manual handling, Housekeeping duties, Transportation, Administrative duties including invoicing, shift notes, maintaining medication records and service agreements

Administrative Officer

Department Of Communities And Justice
02.2020 - 02.2021
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Updated reports, managed accounts, and generated reports for company database.
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.

Phlebotomist

Western Diagnostic Pathology
01.2017 - 01.2020
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • conducted on and offsite drug testing

Phlebotomist/pathology

01.2017 - 01.2020
  • Providing exceptional patient care, attention to detail, punctuality and a high level of work place safety, my employment with WDP spans over a variety of services including; Clinical Specimen collection, Commercial on-site drug testing services, Data entry, Venepuncture; including paediatric and advanced bleeds, Cardio scan including ECG, BP and Holter monitor, Home visits and community mobile collections, Drug and alcohol testing
  • I also acted as the Commercial Collections Coordinator; Key duties include; Liaising with managers in regards to roster management and staff allocation for commercial collects, Organisation and allocation of all commercial dates from various requesting agencies, Organising all commercial kits and paperwork to be taken on site Face to face Service representative and collector for testing on site

Retail assistant

01.2017 - 01.2018
  • Customer service, Cashier duties, Meeting VMI and KPI requirements, Opening and closing tills/banking/handling of monies

Education

Bachelor of Nursing -

CHARLES DARWIN UNIVERSITY

Skills

  • Customer Satisfaction
  • Customer follow-up
  • Problem Resolution
  • Complaint Handling
  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Excellent Communication
  • Relationship Building
  • Customer Relations
  • Task Prioritization

Certification

  • Full unrestricted Drivers Licence
  • Working with children Check
  • NDIS workers screening check
  • National police check
  • Hand hygiene and Infection control
  • Manual handling
  • Fully Vaccinated

Nursingplacements

  • Med/surg/theatres, 160
  • North west private hospital, 160
  • Med/surg, 160
  • St andrews private hospial ipswich, 160
  • Community, 160
  • Ripley medical centre, 160
  • Toowoomba base hospital (Acute mental health team), 80
  • 3rd year: surg/rehab, 160
  • 3rd year ed/ccu/icu, 160

References

Please see attached Clinical reference; letter of recommendation

Timeline

Disability Support provider

01.2021 - Current

Senior Customer Service Officer

03.2020

Administrative Officer

Department Of Communities And Justice
02.2020 - 02.2021

Phlebotomist

Western Diagnostic Pathology
01.2017 - 01.2020

Phlebotomist/pathology

01.2017 - 01.2020

Retail assistant

01.2017 - 01.2018

Bachelor of Nursing -

CHARLES DARWIN UNIVERSITY

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