Katie Myhill
Cobargo ,Nsw
Summary
Driven sales professional with background as Second in Charge. Possess strong leadership skills, demonstrated through effective team management and sales strategy execution. Able to forge lasting client relationships, driving revenue growth. Previous roles resulted in improved sales performance and increased customer satisfaction. Strengths include strategic planning, training development, and negotiation tactics.
Overview
2026
2026
years of professional experience
Work History
Facility Maintenance Worker
Nrma Holiday Park
10.2025 - Current
- Conducted routine inspections to identify maintenance needs and ensure safety standards.
- Performed repairs on plumbing, electrical systems, and HVAC units to maintain operational efficiency.
- Collaborated with team members to execute preventive maintenance schedules effectively.
- Trained junior staff on proper use of tools and adherence to safety protocols.
- Managed inventory of maintenance supplies, ensuring availability for timely repairs and projects.
- Coordinated with external contractors for specialized repair services when necessary.
- Contributed to smooth operations within the facility by promptly addressing any maintenance requests or concerns from staff members.
Second in Charge Customer Service
Woolworths
02.2020 - 08.2025
- Collaborated with marketing team on promotional campaigns for products and services.
- Maintained compliance with all applicable laws pertaining to the selling of goods or services.
- Resolved customer complaints in a timely manner by providing appropriate solutions or alternatives.
- Provided customers with advice on products, pricing and services.
- Assisted in leading, managing and motivating a team of sales staff to achieve store targets.
Customer Service Executive
Southern phone company
02.2020 - 07.2022
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed high-volume call flow while maintaining accuracy in order processing.
- Trained new team members on company policies and customer service best practices.
- Collaborated with cross-functional teams to streamline service delivery processes.
- Conducted follow-up calls to ensure resolution and prevent future issues for customers.
- Implemented feedback mechanisms to improve service quality and response times.
- Analyzed customer feedback trends to propose enhancements to service protocols.
- Led initiatives aimed at reducing response time, resulting in improved customer retention rates.
Receptionist
B@B automatic
07.2009 - 07.2019
Housekeeper
Stump Motel
2016 - 2018
- Managed daily cleaning operations, ensuring high standards of hygiene and sanitation in guest areas.
- Trained and mentored new staff on effective cleaning techniques and safety procedures.
- Streamlined inventory management by tracking supplies and coordinating timely reorders.
- Inspected rooms for cleanliness and maintenance issues, reporting concerns promptly to management.
- Collaborated with team members to optimize workflows, improving efficiency in housekeeping tasks.
Education
High School Diploma -
Michael Secondy Collage
Wodonga01-1996
Skills
- Sales Presentations
- Sales Coaching
- Pipeline Management
- Action planning
- Data reporting
- Team building and development
- Revenue monitoring
- Order Management
- Client Needs Assessments
- Performance Improvement
- Claims Management
- Sales Reporting
- Product shipping procedures
- Sales Goals
- Vendor Management
- Team Management
Timeline
Facility Maintenance Worker
Nrma Holiday Park
10.2025 - Current
Second in Charge Customer Service
Woolworths
02.2020 - 08.2025
Customer Service Executive
Southern phone company
02.2020 - 07.2022
Receptionist
B@B automatic
07.2009 - 07.2019
High School Diploma -
Michael Secondy Collage
Housekeeper
Stump Motel
2016 - 2018