Katie Nguyen
Summary
I am a committed and trustworthy retail/hospitality worker looking to challenge myself in a variety of different careers. I am prepared to contribute service-minded and dedicated attitude to your dynamic team.
Overview
8
8
years of professional experience
Work History
Night Filler/Front End Cashier
Woolworths Supermarket
04.2023 - Current
- Stock shelves to match planogram images and instructions.
- Keep aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Use RF scanners to track stock inventory
- Operate equipment such as pallet jacks and hand trucks to move heavy boxes.
- Move cardboard, plastic ties and other debris from unboxing to trash.
- Manage timely and effective replacement of damaged or missing products.
- Greet store customers and discussed needs.
- Work with customers to pack items according to specific desires and requirements.
Cafe Worker
The Firm Espresso Bar
08.2018 - 11.2023
- Produced food and drink products adhering to company quality and quantity standards.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Replenished products daily for optimal freshness and visibility.
- Performed cleaning and organization duties.
Cook/All-rounder
Pelicana Fried Chicken
10.2019 - 01.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Ordered and received products and supplies to stock kitchen areas.
- Took customer orders and prepared take-out items.
Boba Barista
The Alley LuJiaoXiang
06.2019 - 07.2020
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Memorized recipes for specialty beverages and seasonal offerings.
FOH Team Member
Ajisen Ramen
08.2016 - 09.2019
- Assisted with delivering food, filling beverages and retrieving items for guests.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Helped guests at tables when in need of assistance.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Diploma - International Business Management
Foreign Trade University
Hanoi, Vietnam04.2016
High School Diploma -
Vo Nguyen Giap High School
Quang Binh, Vietnam06.2014
Skills
- Positive attitude, energetic approach and self-motivated
- Ability to be flexible and adapt to change
- Working as a cooperative member or independently
- Effective written and verbal communication, solid proficiency in English and Vietnamese
Availability
Everyday: 5am - 5pm
References
Matthew Pearse Sammy Nguyen
Assistant Store Manager Manager
Woolworths St Albans The Firm Espresso Bar
P. (Available on request) P. (Available on request)
Timeline
Night Filler/Front End Cashier
Woolworths Supermarket
04.2023 - Current
Cook/All-rounder
Pelicana Fried Chicken
10.2019 - 01.2023
Boba Barista
The Alley LuJiaoXiang
06.2019 - 07.2020
Cafe Worker
The Firm Espresso Bar
08.2018 - 11.2023
FOH Team Member
Ajisen Ramen
08.2016 - 09.2019
Diploma - International Business Management
Foreign Trade University
High School Diploma -
Vo Nguyen Giap High School
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