Katie O'Grady
Perth
Summary
Energetic and efficient Administrative assistant/ Receptionist with 8+ years experience in customer services across retail, hospitality, freight and logistics, allied health and law. Motivated and equipped to facilitate internal and external communications, support the day-to-day running of an office environment, manage accounts, coordinate staff and deliver honest and reliable customer service. Looking to expand my skills in this sector and apply my knowledge towards a Personal Assistant or Executive Assistant role.
Overview
9
9
years of professional experience
Work History
Admin Assistant / Paralegal
Bradley Bayly Legal
09.2024 - Current
- Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Creating briefs and mediation documents for council, barristers and court use.
- Maintaining confidentiality of sensitive information
- Drafting of letters, retainers and cost agreements for clients
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Filing and distributing of court documents via Ecourts
- Sorting and distributing of mail to office staff
- Reviewing and collating information from a diverse range of documents
- General office admin overflow duties
Administration Assistant
Therapy Inc
03.2023 - 06.2024
- Sole administrative assistant for a busy allied health provider clinic.
- Answering and forwarding emails and calls
- Customer service and greeting clients
- Organising and setting up client meetings
- Meeting minutes for our monthly staff meeting
- Accounts support via Xero
- Taking payments and completing Medicare rebates
- Managing and rostering our Therapy Assistant team
- Ordering of office supplies
- Daily upkeep of the office and therapy room spaces
- Data entry of NDIS funding into SupportAbility and PRODA portal.
Sales Administrator
Sadleirs
02.2022 - 12.2022
- Administration and supporting the sales staff for the packaging center of the Kewdale office.
- Answering and forwarding emails and calls
- Processing sales orders
- Booking freight
- Debtor Management
- Daily banking
- Opening client accounts and reference checking
- Filing and archiving
- Allocation of incoming stock
Barista / Waitstaff / Deliveries
Emry's Espresso
07.2020 - 02.2022
- Business all rounder for a wholesale/ cafe front.
- Serving customers
- Counting till and banking at the end of the day
- Food preparation
- Delivery of wholesale goods across Perth.
- Coordinated and allocated large scale catering orders
- Cleaning of large wholesale kitchen and front of house
Barista
Daily Dose
10.2019 - 07.2020
- Barista and food preparation for a family owned cafe.
- Making coffees
- Food preparation
- Merchandising
- Daily Banking
- Cleaning of coffee machine and cafe front of house
Floor Manager / Administration
Coast Port Beach
06.2018 - 10.2019
- Daily operations and service of the breakfast, lunch, and dinner service.
- Working with managers and admin staff to organize weddings and large bookings.
- Opening the venue
- Waitressing and Bar tending
- Organising and planning large events such as weddings and managing staff
- Responding to email and phone inquiries
- Answering and directing phone calls from customers and suppliers
- Directing the kitchen pass
Retail Assistant
Tigerlily
02.2017 - 06.2018
- Sales Assistant in a boutique.
- Assisting customers and making sales
- Daily banking and processing payments
- Hitting daily and monthly sales targets
- Closing and opening store front
Education
St Hildas Anglican School for Girls
01.2016
Business Cert IV - undefined
TAFE Fremantle
01.2016
Skills
- Customer service and phone manner
- Data entry
- Communications
- Computer skills
- Office administration
- Microsoft Office Suite
- Appointment scheduling
- Mail handling
- Confidential document control
Timeline
Admin Assistant / Paralegal
Bradley Bayly Legal
09.2024 - Current
Administration Assistant
Therapy Inc
03.2023 - 06.2024
Sales Administrator
Sadleirs
02.2022 - 12.2022
Barista / Waitstaff / Deliveries
Emry's Espresso
07.2020 - 02.2022
Barista
Daily Dose
10.2019 - 07.2020
Floor Manager / Administration
Coast Port Beach
06.2018 - 10.2019
Retail Assistant
Tigerlily
02.2017 - 06.2018
Business Cert IV - undefined
TAFE Fremantle
St Hildas Anglican School for Girls
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