Katie Pigram
Mermaid Waters,QLD
Summary
Dynamic Store Manager with proven success at Big W, excelling in customer service and operations. Expert in problem-solving and inventory control, I enhanced sales while minimizing shrinkage through effective team leadership and training. Committed to fostering positive customer relations and optimizing store performance, ensuring compliance and operational excellence.
Overview
13
13
years of professional experience
Work History
Store Manager
Big W
03.2012 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Education
High School -
Trinity College
Beenleigh, QLD2003
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Operations
Timeline
Store Manager
Big W
03.2012 - Current
High School -
Trinity College
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