KATIE QUILL
Sydney,NSW
Summary
A highly motivated professional dedicated to maximizing potential in every endeavour, with experience collaborating within multidisciplinary teams to achieve individual and collective goals. A quick learner who embraces new challenges and innovative ideas, consistently seeking opportunities for growth and improvement. An organized and consultative approach ensures a focus on delivering optimal outcomes for the team.
Overview
3
3
years of professional experience
Work History
Retail Sales Manager
Quills Woolen Market
01.2025 - 08.2025
- This role was a postiion requiring energy and enthusiasm, I relished the fast-paced nature of the role. I interacted with customers continuously and sold products based on customers’ needs and preferences. I mainly worked on the front counter in charge of processing sales and refunds while also attending to any customer queries or complaints. I developed excellent communication and interpersonal skills through meeting new customers daily. I also assisted with company purchases based on customers’ buying trends from previous seasons which required me to foster close relationships with both new and existing suppliers to the business. Likewise, I used these skills to manage customer orders online and ensure they received their purchase in a timely manner. As retail manager, I was entrusted with running an indigenous product launch pilot scheme of an Irish skincare brand (Kinvara Skincare). I ran product demonstrations, skin consultations and various events to promote brand awareness locally. The introduction of Kinvara Skincare was a huge success, with the company now looking to roll the brand out through their stores nationwide. Having these various roles allowed me to develop a detailed insight into how the business was run and the copious disciplines required to be worked on independently.
Beautician/Receptionist
GA Skincare
09.2024 - 01.2025
- I worked as a beautician and receptionist with GA Skincare from September 2024 to January 2025. My role was mainly focuse on skin treatments where I performed facials, radiofrequency treatments, skin peels, and laser hair removal. I completed several trainings with different brands including Image, Skinceuticals, Obagi, Jan Marini and Jane Iredale. I also worked with Alumier, Medik8, and Zo Skin Health as our clinic also stocked these brands and full knowledge on all was of major benefit when engaging in customer conversations. An element of the role which I loved was working and developing my knowledge in the field of skincare and using this to help my client’s reach their skin goals. Likewise, I spent a segment of my days working at the clinic reception, managing online orders and the live chat which is always available to customers if they have any queries or need help to book in for an appointment. I also carried out consultations in person and online to help customers purchase the best products and treatments based on their specific requirements.
Beauty Therapist
Therapie Clinic
01.2023 - 09.2024
- I worked as a laser and skin specialist in Therapie Clinic on Molesworth Street. performing laser hair removal on clients and working to build up a strong client portfolio where my main concern was getting the best results for each client. As a skin therapist, I performed facials on both new and existing clients, carried out skin consultations and worked out a skin routine with them to help achieve their desired goal. Occasionally, I covered front of house where I welcomed and greeted clients, answered the phone for any enquiries, managed inventory levels and ensured clients were happy with the treatment they were getting in the hope generating recurring revenue for the clinic. With this, I managed client records through Microsoft Excel and managed any administrative duties that need to be handled on a day-to-day basis.
Education
CIDESCO International Beauty Therapy Course -
Galligan Beauty College
BSc Hons - Public Health Sciences
University College Cork (UCC)
Leaving Certificate -
Pobalscoil Inbhear Sceine
Skills
- Strong interpersonal communication
- Collaborative teamwork
- Event coordination expertise
- Proficient in Word, Excel, PowerPoint, and Teams
- Relationship-focused sales expertise
- Analytical problem solving
- Quick learner
- Effective time organization
- Effective presentation delivery
Timeline
Retail Sales Manager
Quills Woolen Market
01.2025 - 08.2025
Beautician/Receptionist
GA Skincare
09.2024 - 01.2025
Beauty Therapist
Therapie Clinic
01.2023 - 09.2024
BSc Hons - Public Health Sciences
University College Cork (UCC)
CIDESCO International Beauty Therapy Course -
Galligan Beauty College
Leaving Certificate -
Pobalscoil Inbhear Sceine
Hobbies and Interests
My keen interest in beauty and fashion inspired me to study beauty therapy and continues to drive my passion for the industry. I love travelling, having recently explored Indonesia before relocating to Sydney. In my spare time, I stay active through walking and going to the gym and I enjoy discovering new cafés and brunch spots. I thrive on a challenge and have a passion for event planning — for example, I was given the opportunity to introduce Kinvara Skincare into Quills and successfully drove sales to prove its success.