Lily Quinnell

• Improved client independence by developing personalized support plans tailored to individual needs and goals.
• Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
• Provided emotional support to clients during challenging times, fostering resilience and coping skills.
• Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
• Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.

In this role I supervised a team of 10-15 people during a shift. I would be the first point of contact for customers both in person and over the phone.

• Delegating tasks
• Managing breaks and rosters
• Money handling and counting
• Handling customer feedback, enquiries and complaints
• Conducting product refunds

• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Answered questions about store policies and addressed customer concerns.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

• Greeted guests upon arrival, escorted them to their area and collected payment.
• Consistently provided professional, friendly and engaging customer service while frequently checking guests satisfaction.
• Efficiently and accurately took orders in a busy, loud and fast-paced environment.
• Practised a responsible service of alcohol and followed the company's policies when dealing with intoxicated patrons.
• Preserved table appearance ensuring customer satisfaction and safety.
• Maintained a high level of energy and personal presentation.
• Worked as a team to support brand and product displays.
• Comprehensive knowledge of drinks, packages and add-ons, always trying to maximise sales by upselling.

• Taught new team members correct procedures for all areas of operations.
• Trained other employees in customer service, food safety and performance requirements.
• Set positive example for team members by providing high-quality, efficient service.
• Greeted customers with smile and provided friendly service to professionally handle every need.

• Provided excellent customer service by greeting customers and meeting quality expectations.
• Took orders, prepared meals and collected payments.
• Kept food preparation area, equipment and utensils clean and sanitary.
• Worked front counter, drive-thru and other areas.