KATIE RAFFERTY
Sydney
Summary
I am a polite, sociable and hard-working individual with over seven years hospitality experience delivering high quality guest experiences and two years of expertise in technology recruitment for global clients.
I bring a unique blend of customer-centricity, adaptability, and a results-driven mindset to create meaningful connections and a commitment to exceed expectations. My work experience has allowed me to improve my interpersonal, communication and relationship building skills which has allowed me to become a resourceful and engaging individual.
Overview
8
8
years of professional experience
Work History
Food and Beverage Attendant
Hamilton Island Enterprises
06.2023 - 09.2023
Recruitment Consultant
Orbit Technology
07.2022 - 06.2023
- Engaging with clients and candidates on a daily basis, maintaining a high level of customer service and professionalism.
- Proven ability to work in a fast-paced, demanding environment to meet and exceed set sales targets.
- Sourcing, networking and developing talent pools via telephone (including cold calling), online or face to face – placing a number of candidates in full time positions.
- Possess commercial awareness and in-depth knowledge of the recruitment industry as well as becoming a specialist in the IT sector.
- Excellent presentation and organisational skills and emotional intelligence from meeting clients and interviewing candidates to build rapports.
- Proficient using databases including Excel.
- Can produce marketing literature, job adverts and social media.
- Focused on results and goals orientated which has led to a professional, intuitive and analytical in approach to issues and projects.
- Attended network events and used marketing to attract suitable and potential candidates.
Chalet Host
Build My Ski Trip (Ski Season)
11.2021 - 05.2022
- Created a welcoming family friendly environment in my chalet.
- Cook and present all meals (4 course) to a consistently high standard every day of the week.
- Complete stock orders every week for all chalets in the resort.
- Carry out daily housekeeping duties including cleaning bedrooms, bathrooms, and communal guest areas including a deep clean every week.
- Ensure I was always attentive to the needs of your guests and actively seeking out opportunities to make their holiday fun and trouble free.
Hospitality Assistant
Various Employers
11.2015 - 11.2021
- Greeted and seated guests to provide friendly and welcoming experience.
- Engaging with customers and developing my confidence to manage difficult situations and remain calm under pressure.
- Worked as part of a team catering for large groups of people in a professional and fast paced manner at various VIP events such as weddings and VIP boxes at the Grand National Races and Anfield football club.
- Cash handling.
- Managing customer queries and complaints.
- Trained new staff members on company policies and procedures.
IT Recruitment Consultant
Hays Recruitment
08.2019 - 05.2020
Education
Bachelor of Arts - International Business With Year in Industry
University of Liverpool
Liverpool, UK06.2021
Skills
- High Quality Customer Service
- Ability to Work Well with Others
- Cash Handling
- Excellent Verbal Communication and Active Listening
Timeline
Food and Beverage Attendant
Hamilton Island Enterprises
06.2023 - 09.2023
Recruitment Consultant
Orbit Technology
07.2022 - 06.2023
Chalet Host
Build My Ski Trip (Ski Season)
11.2021 - 05.2022
IT Recruitment Consultant
Hays Recruitment
08.2019 - 05.2020
Hospitality Assistant
Various Employers
11.2015 - 11.2021
Bachelor of Arts - International Business With Year in Industry
University of Liverpool
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