Katie Ryan
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
14
14
years of professional experience
Work History
Acting-New England PSP Staffed Model Co-Ordinator
Pathfinders
11.2024 - Current
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Facilitated smooth transitions during periods of change by providing guidance and support to staff members affected by organizational restructuring or policy updates.
- Maintained a safe work environment by prioritizing employee health and safety in all decision-making processes.
ITC House Manger
Pathfinders
05.2024 - 11.2024
- Established an atmosphere of trust, respect, and professionalism, fostering a positive environment for both clients and staff.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behaviour.
- Facilitated regular team meetings to address concerns, share updates on important initiatives, and promote collaboration among colleagues.
Team Leader
Pathfinders
10.2022 - 05.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Communicated regularly with stakeholders, ensuring alignment between organizational goals and training initiatives.
- Implemented staff training programs to improve skills and overall team performance.
Youth Worker
Pathfinders
10.2021 - 10.2022
- Established trusting relationships with young people through empathetic listening and genuine interest.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviours among participants.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behaviour changes.
- Assisted in identifying and reducing barriers to youth engagement and development.
VIC Correctional Officer
Department of Justice
01.2018 - 01.2021
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behaviour and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Booked new inmates into facility and processed inmates for release.
NSW Correctional Officer
Department of Justice
01.2015 - 01.2018
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Fostered supportive environment for inmate rehabilitation with educational and vocational training programs.
- Supported the re-entry process for inmates by connecting them with appropriate resources, such as job training programs and community-based services.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Reduced inmate altercations through proactive conflict resolution strategies.
- Maintained detailed records of inmate behaviour and activity, contributing to facility security.
- Administered drug tests to inmates.
Gym Manager
Genesis
01.2013 - 01.2015
- Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
- Expanded clientele base with targeted marketing strategies such as social media campaigns and local partnerships.
- Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
- Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrolments.
- Boosted member engagement by organizing a variety of health and wellness events, workshops, and seminars.
- Evaluated employee performance regularly to identify areas of improvement and professional growth opportunities within the team.
Area Manager
Lorna Jane
01.2011 - 01.2013
- Recruited, interviewed, and hired talented individuals bringing dynamic sales expertise to organization.
- Conducted ongoing staff development to help employees achieve growth within job roles.
- Managed budgets effectively, ensuring optimal resource allocation for maximum return on investment.
- Developed high-performing teams through targeted recruitment, training, and ongoing coaching.
- Achieved consistent performance improvements by setting clear expectations and monitoring KPIs closely.
- Delivered exceptional results through strong leadership skills in managing diverse teams across various stores.
Education
Certificate III - Family And Community Services
TAFE NSW
NSW01-2021
Certificate IV - VIC Prison Officer
VIC Corrective Services Academy
Melbourne, VIC01-2018
Certificate III - NSW Prison Officer
Corrective Services Academy
Hunter Valley NSW01-2015
Diploma - Biomedical Sciences
TAFE NSW
NSW01-2014
Diploma - Sport And Fitness
TAFE NSW
NSW01-2012
Certificate IV - Sport And Fitness
TAFE NSW
NSW01-2011
Certificate III - Sport And Fitness
TAFE NSW
NSW01-2009
High School Diploma -
McCarthy Catholic College
Tamworth, NSW01-2009
Skills
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Conflict resolution
Timeline
Acting-New England PSP Staffed Model Co-Ordinator
Pathfinders
11.2024 - Current
ITC House Manger
Pathfinders
05.2024 - 11.2024
Team Leader
Pathfinders
10.2022 - 05.2024
Youth Worker
Pathfinders
10.2021 - 10.2022
VIC Correctional Officer
Department of Justice
01.2018 - 01.2021
NSW Correctional Officer
Department of Justice
01.2015 - 01.2018
Gym Manager
Genesis
01.2013 - 01.2015
Area Manager
Lorna Jane
01.2011 - 01.2013
Certificate III - Family And Community Services
TAFE NSW
Certificate IV - VIC Prison Officer
VIC Corrective Services Academy
Certificate III - NSW Prison Officer
Corrective Services Academy
Diploma - Biomedical Sciences
TAFE NSW
Diploma - Sport And Fitness
TAFE NSW
Certificate IV - Sport And Fitness
TAFE NSW
Certificate III - Sport And Fitness
TAFE NSW
High School Diploma -
McCarthy Catholic College
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