Katie Saeidzadeh

Prioritized the customer journey by liaising with the customer relations team for timely construction updates and ensured project presentation was in line with Stockland standards, resulting in an exceptional and consistent outcome for residents.
• Provided support in managing project delivery to ensure schedule, revenue, and cost objectives were met while maintaining an accretive financial position.
• Contributed to the project scope, design and delivery by creating collaboration between different business units and consultants to maximise settlements and profitability of the project.
• Assisted with sales and marketing activities to achieve business plan objectives, supporting the overall success of the project.
• Monitored site progress, participated in site meetings, and controlled procurement and payment of consultants, contractors, and suppliers to ensure successful project completion.
• Monitored market and competitor activity to identify risks and opportunities and maintain a competitive pricing strategy and high sales velocity.
• Monitored the construction completion for Medium Density at Minta by maintaining constant engagement with builders to ensure timely completion and achieved settlements to meet financial targets.

• Serve as the primary point of contact for key clients, establishing and maintaining strong relationships.
• Develop and implement strategies to enhance customer satisfaction, retention, and loyalty.
• Provide timely and effective responses to customer inquiries, concerns, and complaints.
• Collaborate with internal teams, such as sales, marketing, and development, to ensure customer needs are met.
• Lead the resolution of escalated customer issues, working closely with cross-functional teams to ensure prompt and satisfactory outcomes.
• Collaborate with the sales team to support the customer journey.

• Supporting the Development Manager in the planning, coordination, and execution of development projects.
• Assisted in conducting feasibility studies and market research to identify potential development opportunities.
• Collaborated with architects, engineers, contractors, and other stakeholders to develop project plans and specifications.
• Assisted in preparing and managing project budgets, including cost estimates, expenditures, and financial analysis.
• Conducted weekly site visits and inspections to ensure adherence to design specifications and quality standards.
• Prepared and review project documentation, including contracts, agreements, and reports.
• Conducted due diligence on potential acquisition opportunities, including financial analysis and risk assessment.

• Facilitated effective communication and collaboration with internal and external stakeholders.
• Conducted thorough research and feasibility studies on potential business opportunities.
• Managed relationships with authorities and other stakeholders, ensuring their engagement and satisfaction.
• Prepared and submitted all necessary applications, while maintaining ongoing communication with statutory authorities.
• Assisted Senior Development Manager and Development Manager in scoping, designing, and delivering projects aligned with business strategy and profitability targets.
• Developed and updated development programs to track project milestones and timelines.
• Supported project delivery to achieve schedule, revenue, and cost objectives.
• Recorded meeting minutes and distributed action items to ensure accountability.
• Served as a primary point of contact for internal and external stakeholders.
• Analyzed the property market and provided comprehensive monthly reports.
• Provided support to various internal departments to help them achieve their objectives.
• Ensured professional and timely management of customer issues to maintain high customer satisfaction levels.