KATIE SASSE
Valentine,NSW
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Showroom Sales Consultant
Reece Bathroom and Plumbing
08.2017 - Current
- Consistently communicated pricing details and comprehensive product specifications to customers through face-to-face meetings and telephone conversations
- Provided follow-up to customers after providing quotes while offering additional information on products and processes.
- Strive to achieve Showroom sales targets and KPIs.
- Maintained and expanded relationships by meeting with current and prospective accounts.
- Ensured thorough fulfillment of customers' plumbing requirements through effective communication within the team
- Maintained knowledge of all online learning tools and efficiently followed up on communication from head office.
- Experienced in packing orders, warehousing, and maintaining stock.
- Participated in team meetings to discuss strategies for increasing sales volume.
Sales and Customer Service Team Leader
Metro Ice Cream
04.2013 - 08.2017
- Provided assistance and leadership to a minimum of fifteen employees on an ongoing basis.
- Displayed excellent communication skills by conveying precise and up-to-date information to both team members and customers.
- Collaborated with the customer service manager to create effective sales strategies and team incentives.
- Enhanced customer satisfaction by promptly addressing general inquiries and resolving customer complaints
- Complete all tasks in a timely manner and in accordance with deadlines.
- Collaborated with management, accounts, and delivery teams to guarantee seamless sales and delivery operations.
- Assisted in coordinating staff leave period by efficiently managing timesheet records
- Oversaw the daily tracking of sales and team performance, with a special emphasis on KPIs and meeting scheduled commitments.
- Created and implemented training documents
- Delegated tasks to team members based on their level of experience and knowledge.
- Educated current and newly hired personnel on company policies, protocols, and systems
- Demonstrated commitment to excellent customer service by consistently exceeding expectations and ensuring positive outcomes for all customers.
Sales and Customer Service
Metro Ice Cream
08.2011 - 04.2013
- Provided exceptional customer service that exceeded expectations
- Built customer rapport to increase sales and foster relationships
- Deliver exceptional results by consistently exceeding set targets and KPI's
- Handled inbound and outbound calls to address sales and customer inquiries.
- Demonstrating extensive understanding of products
- Enhanced administrative processes to increase efficiency and productivity.
- Performed data entry tasks efficiently.
Duty Manager
The Coffee Club
01.2006 - 10.2008
- Demonstrated strong leadership skills through successful staff management.
- Maintained regular communication with suppliers to secure sufficient stock during peak periods
- Managed cash counting process including float creation and safe leveling
- Drove customer satisfaction by delivering excellent products and service
- Ensured proper cleaning practices and waste management procedures were followed in accordance with company standards
- Preparation of food and drinks
- Handled customer complaints and feedback in a prompt manner.
- Collaborated effectively with team members to achieve project goals.
Education
High School Diploma -
Campbelltown Performing Arts High School
Campbelltown, NSW11-2007
Skills
- Exceptional customer service
- Team supervision and coordination
- Quality focused and detail minded
- Highly organised and conscientious
- Results orientated
- Enthusiastic and loyal
- Cooperative and committed team player
- Strong Communication and Interpersonal Skills
References
- Brodie Maynard, Reece Plumbing Manager, 0484 348 787
- Michale Tonna, Reece Plumbing- 2IC, 0416 599 941
Timeline
Showroom Sales Consultant
Reece Bathroom and Plumbing
08.2017 - Current
Sales and Customer Service Team Leader
Metro Ice Cream
04.2013 - 08.2017
Sales and Customer Service
Metro Ice Cream
08.2011 - 04.2013
Duty Manager
The Coffee Club
01.2006 - 10.2008
High School Diploma -
Campbelltown Performing Arts High School
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