Katie Shiers
Adelaide
Summary
A reliable and responsible individual with experience working in a school kitchen and in a fast-paced food service environment. Demonstrates strong customer service and engagement skills, the ability to follow food safety and hygiene standards, and confidence handling cash transactions. Works well as part of a team and is known for being punctual, organised, and dependable in day-to-day duties.
Overview
6
6
years of professional experience
1
1
Certification
Work History
School Kitchen Assistant
Emmaus Christian College
01.2023 - Current
- Assisted with daily food preparation and service while ensuring all food safety, hygiene, and school policies were consistently followed.
- Provided friendly and efficient service to students and staff, responding to questions and resolving minor issues quickly and professionally.
- Used problem-solving skills to manage busy service periods, adapt to menu changes, and handle unexpected situations such as stock shortages.
- Demonstrated critical thinking by prioritising tasks, maintaining workflow, and ensuring service deadlines were met during peak times.
- Supported and guided new or junior staff by explaining procedures, modelling safe work practices, and assisting with daily routines.
- Maintained a clean, organised kitchen and service area, taking initiative to identify and address potential safety or operational concerns.
Crew Coach/ Junior Manager
Mcdonalds
10.2019 - 01.2023
- Supported day-to-day store operations by supervising shifts, coordinating staff tasks, and ensuring service standards were consistently met.
- Demonstrated leadership by training, mentoring, and supporting crew members, including assisting with onboarding and skill development.
- Used problem-solving skills to respond to customer concerns, equipment issues, and staffing challenges in
- Promoted a positive and respectful team environment by communicating clearly, leading by example, and supporting team performance.
- Applied critical thinking to prioritise tasks during busy periods, manage workflow, and maintain speed, quality, and safety standards.
- Provided leadership and acted as a point of contact for crew during shifts, assisting with questions, decision-making, and operational guidance when needed.
Education
SACE -
Wirreanda Secondary School
Morphett Vale, SA12.2022
Skills
- Demonstrates leadership and the ability to coordinate team members effectively
- Uses problem-solving and decision-making skills to handle workplace challenges
- Applies critical thinking to prioritise tasks and maintain efficiency
- Provides excellent customer service and clear communication
- Manages time effectively in fast-paced and busy environments
- Ensures food safety and hygiene standards are consistently met
- Handles cash transactions accurately and responsibly
- Adapts quickly and works well under pressure
Certification
Certificate III in Early Childhood Education - Madec 2021
Timeline
School Kitchen Assistant
Emmaus Christian College
01.2023 - Current
Crew Coach/ Junior Manager
Mcdonalds
10.2019 - 01.2023
SACE -
Wirreanda Secondary School