Katie Stephens
Hampton,VIC
Summary
Dedicated manager with a proven track record in ensuring exceptional inflight service and safety. Demonstrates strong leadership and organizational skills through effective coordination and supervision of Flight Attendants. Committed to fostering a positive work environment, enhances meticulous attention to detail and proactive problem-solving abilities.
Overview
21
21
years of professional experience
Work History
Assistant Flight Attendant Manager (B737)
Rex Airlines
03.2021 - 08.2024
- Overall management of the Boeing 737 Flight Attendant Department in the absence of the National Flight Attendant Manager, provision of information on implementation of new services, trend in customer needs, and overall in-flight observation of product delivery
- Offering guidance as required
- Monitoring and maintenance of high standards in grooming and personal presentation
- Prompt action in resolving problems
- Liaising with Flight Attendant Line Supervisors and other departments on matters affecting flight attendants and on other operational matters applicable to the 737 operation
- Compiling reports and other relevant documentation as requested by the National Flight Attendant Manager
- Assisting the National Flight Attendant Manager with recruitment ensuring a benchmark of excellence is set for the recruitment of new Flight Attendants
- Recommendation of Cabin Manager upgrades
- Organising and chairing both individual and group staff meetings as required
- Assisting the National Flight Attendant Manager with special projects
- Liaising with Engineering regarding Emergency Equipment, Engineering Orders, and new aircraft introductions.
Emergency Procedures Coordinator (SAAB 340)
Regional Express Airlines
03.2019 - 03.2021
- Emergency Procedures Training and leading the team of Emergency Procedures Instructors
- Conducting and overseeing Emergency Procedures Initial and Recurrent training for all Air Crew, ensuring all Air Crew meet the required standards as defined by CASA
- Instruction and development of Emergency Procedures courses and assessments, development and approval of remedial & ancillary training programs when required
- Ensuring all policies and procedures are adhered to
- Recommending amendments to Air Crew Emergency Manual as required
- Monitoring of operational & training standards and recommending changes, as necessary, to the Manager Training & Checking
- Ensuring accurate completion of documentation in accordance with the Regional Express suite of manuals
- Thorough awareness of WH&S/OH&S and tarmac/ramp responsibilities
- Assisting Flight Attendant Development Manager with any extra projects.
Flight Attendant
Regional Express Airlines
06.2006 - 03.2021
- Competency Line Check and Training Flight Attendant, Emergency Procedures Instructor
Customer Service Officer
Regional Express Airlines
12.2004 - 06.2006
Travel Agent
Travelscene American Express
11.2003 - 12.2004
Education
Victorian Certificate of Education -
Albert Park College
Albert Park, VIC12.2002
Skills
- Customer Service
- Strong Work Ethic
- Task Prioritization
- Reliability and punctuality
- Professional Appearance
- Verbal and written communication
- Safety Procedures
- Team Leadership
- Time Management
- Staff Management
- Performance Management
- Decision-Making
Relevantqualifications
- 2012, Civil Aviation Safety Authority, Australia, EP Instructor Instrument of Approval – SAAB 340 (ARN 755863), Regional Express
- 2013, Regional Express Airlines, Competency Check and Training Flight Attendant – SAAB 340 Regional Express Airlines
- 2021, Rex Airlines, Competency Check and Training Flight Attendant – B737 Rex Airlines
Additional Qualifications
- 2003, Jetset Travel Training College
Timeline
Assistant Flight Attendant Manager (B737)
Rex Airlines
03.2021 - 08.2024
Emergency Procedures Coordinator (SAAB 340)
Regional Express Airlines
03.2019 - 03.2021
Flight Attendant
Regional Express Airlines
06.2006 - 03.2021
Customer Service Officer
Regional Express Airlines
12.2004 - 06.2006
Travel Agent
Travelscene American Express
11.2003 - 12.2004
Victorian Certificate of Education -
Albert Park College
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