Katie Sykes

• Contribute to the university's teaching and learning design support for blended and online learning using technology enhanced learning solutions including ePortfolio support resources, project framework and professional development workshops and communities of practice
• To maximise the impact of students’ learning outcomes and experience, providing high quality and reliable online experiences for all students
• Promptly supplemented knowledge and capabilities with PebblePad to support the building adoption of ePortfolios at LTU
• Reignited, organised, and assembled presenters for the Community of Practice of PebblePad to an audience of about 50 staff including the initiation of a presentation from another University using PebblePad
• Successful project managed and worked on the final trench of the transition of the Bachelor of Food and Nutrition from Canvas to Moodle platforms delivering the project to scope and before the due deadline
• Apply substantial theoretical and professional knowledge to manage, develop, review and evaluate the online components of subjects and learning design
• Develop and apply practical and innovative new technologies and pedagogical solutions in online and blended learning
• Prioritise multiple projects, simultaneously, ensuring each project is delivered to specification and evaluated appropriately
• Identify opportunities for changes to work processes to consistently increase the quality and effectiveness of online delivery ultimately improving the student experience
• Provide innovative advice and support to academic staff with the use of education technology tools to achieve enhanced student engagement aligned with LTU’s strategic plan
• Negotiate solutions in consultation with a wide range of relevant stakeholders, who may come from diverse backgrounds and have different interests and digital capabilities that need to be considered and accommodated
• Produce and design online learning subjects for LaTrobe Online courses working in Moodle LMS environment.

• At the request of a couple of clients with an urgent need for instructional design and support leading up to an audit, I returned to contracting work
• Opportunities to complete work for Turning Point Consulting, Futurum, Circulus Education and BHA, working with training packages that include Early childhood education, Beauty therapy – Salon Management, First Aid courses and foundation skills
• Setting up organisational learning management systems, policies and integration along with creating online units, that actively engage learners for both facilitated and online accredited courses
• I enjoyed the variety of work and relationships that were developed with several different private RTO’s gained further insight into processes, methodologies and approaches of varying training organisations
• Ultimately I wanted a full time position, where I can make a real impact, in a challenging, innovative and dynamic education environment.

• While working with Independence Australia’s Registered Training Organisation, Community Workforce Innovations (CWI) as a consultant, I was encouraged to apply for the role of Education & System Manager to build online capacity, this included establishing the CWI website, designing and building a Learning Management System and a suite of online learning products
• It was my responsibility to establish a new Student Management System with the capabilities to manage all student and enrolment functions along with ensuring that the RTO’s data was correct and accurate for AVETMISS reporting
• My role included the budgeting, planning, analysis, design and development of all CWI learning resources for both facilitated and online learning products
• These tasks were accomplished by utilising project management capabilities and delivery methodology
• My position was responsible for five direct reports being the administration team and resource development roles as well as numerous design and developer contractors
• Established Education systems that supported and enabled the growth of the RTO for blended/online delivery
• Designed and maintained the CWI website, designed and built a Learning Management System including integration with Student Management System
• Delivered a suite of 15 online learning short courses to support specialised care workers in the community services sector
• Planned and designed a blended learning solution for the new Certificate III Individual Support qualification
• Established a team (internal and external) Administrators/Compliance team, capable Learning Designers to meet the resource development needs for all current Community Services qualifications
• Designed and created compliant, quality resources to improve the standard of training and assessment being delivered
• Created designed and developed processes and tools to enable contract ID’s and developers to deliver training solutions
• Project Managed many competing projects, milestones and deadlines to ensure projects had quality outputs
• Worked with Compliance Coordinator to successfully pass VRQA audit Nov 2014
• Hands on role that involved analysis, learning design and development, including designing assessment tools and content writing, ensuring AQTF compliance, training solutions architecture and delivery methodologies and education pedagogies

• At the request of several interested clients who were wanting to engage me on a freelance basis, I started my own consultancy business
• This gave me the ability to service a number of clients changing needs and offer advice and assistance in ensuring that learning materials and assessments met compliance regulations and learners' expectations
• I worked with a number of organisations including, Open Universities and Independence Australia to analyse gaps in learning programs from the higher education sector
• Training packages
• I developed learning resources and assessments for included; Community Services, Lean Manufacturing and some higher education Degrees in Engineering, and Music
• I also returned to Box Hill Institute to do some casual Commercial Project Management
• It was great to have such a large variety of work coming to me
• I enjoyed the instructional design side of the work along with the compliance consultancy and advisory opportunities.

• Aegis Aspire was a Registered Training Organisation that functioned under Aegis Global who is a Customer Contact Outsourcing company
• I was invited to join the company in a newly created role to bring together resource development functions and growing the teams’ capabilities and talent
• My role was to lead a team of Instructional Designers, Editors and DTP’s to ensure that the competing projects and priorities were managed with consideration to budget, time and quality/compliance and client expectations
• Built and managed a team (internal and external) of capable Instructional Designers, Graphic/Multi-media Designer, Editors to meet the resource development needs of the larger training organisation
• Designed and developed VET compliant, engaging and learner centric resources to ensure high quality solutions were delivered
• Defined a vision and managed workforce planning for the ID team and resource development for the RTO
• Created development processes and tools to enable the ID team to improve the design and development of training solutions
• Created strategies and future planning for all resource requirements to deliver high quality solutions including moderation and validation
• Project Managed many competing projects, milestones and deadlines to ensure client expectations are met and exceeded
• Collaborated with Quality Manager to add accredited training programs to scope, assist in undergoing internal and external ASQA audits and compliance requirements
• Drove continuous improvement of resource materials, visual impacts, quality improvements and compliance through creating and improving processes, procedures and milestone sign off points
• ID Manager was a hands on role that involved analysis, learning design and development, including designing assessment tools and content writing, ensuring AQTF compliance, training solutions architecture and delivery methodologies and education pedagogies
• Accountable for ID recruitment of internal team and external contractors, team structure, resource development processes including quality, engagement processes, client delivery and expectations

• Blended Learning Solutions was responsible for the generation of quality learning materials both print-based and online for internal and external commercial and government funding
• My role as a Projects Manager/Learning Designer was responsible for the successful delivery of large internal and commercial projects and delivery of resources within tolerances of time, quality and budget
• Responsible for the organisation of a number of operational facets of projects, supervising project personnel, monitoring work packages, forecasting performance against resource tolerances and monitoring resource expenditures
• Responsible for managing project scoping, quality assurances including compliance and acting on continuous improvement outcomes
• Hands on role that involved analysis, learning design and development, including experience with assessments and content writing to competencies and ensuring AQTF compliance
• Supervised project teams and personnel, including the recruitment and induction of contract staff
• Developed project methodologies that deliver continuous improvement in project performance and develop strategies to support ongoing risk management practices
• Ensured the accuracy of project reports and logs for project executives and program management, managed project tolerances, compliance issues and exception reporting
• Developed project documentation, including proposals, business cases, project briefs, project initiation documents, communication plans, quality plans, production schedules, and project evaluation plans
• Maintained effective client-centred business relationships with sponsors, clients, suppliers and other stakeholders
• Supervised and tracked project expenditures against budgets and timelines while ensuring quality outcomes
• Delivered and facilitated workshops and training where required to assist department L&D program, including co-presenting at ConVerge10 (eLearning Conference)
• This included attending and participating in conferences and workshops about education innovations and eLearning

The Coles Group Institute within the Coles Group implements training and learning initiatives through the design and development of training to address the vast training needs across all the Brands.

• Project managed the design and deployment of new learning initiatives (facilitated and e-Learning)
• Supported the scoping of learning needs and solutions and executed learning plans and strategies in collaboration with stakeholders
• Effectively worked and communicated with external vendors along with working in collaboration with Learning Program and OD Managers to develop realistic business case and project timelines
• Coordinated and deliver course updates as required and managed new learning initiatives programs in line with project methodology manage issues and risks
• Collaborate with the OE Manager to ensure effective resourcing for projects.
• Monitored the delivery of services and the design, delivery and implementation of programs and strategies.
• Collaborated with cross-functional teams to design and deliver training materials that aligned with company business strategies, goals and objectives.

• DECA Training was the largest Driver Education organisation in Australia, offering the transport industry and corporate companies quality driver courses and industry training
• Developed and maintained strategic training relations and communications with clients
• Developed, coordinated, selected and reviewed training, competency standards with assessments for traineeships while meeting client requirements
• Actively contributed to and added value to Victorian Enforcement Liaison Group (VELG) meetings
• Explored and scoped of training and counselled suitable approaches per guidelines and parameters of the AQTF and NTIS
• Marketed industry training and Transport and Warehouse Industry Traineeships
• Coordinated training and recruiting operators and drivers for clients
• Developed training solutions for metro and country clients in areas of Fleet vehicle training
• Project managed and co-ordinated the smooth and consistent delivery of training programs and traineeships
• Maintained client base, solution selling and sales targets as aligned to organisational Revenue Budgets
• Developed and customised training content and delivery to meet and exceed client employee skill objectives and training outcomes
• Developed strategies and procedures for the delivery of a client’s training solutions within given guidelines

• Global Knowledge (GK) was purchased by Educom Holding and the business strategy changed
• GK was well regarded as one of the world's largest independent IT education integrator, offering comprehensive training and software solutions
• Develop and enhance the partnerships with clients, consortium and Vendor partners nationally
• Administered, co-ordinated, and managed the deliverable component
• Developed training solutions across Australia, facilitated strong relations between client, consortium member and vendors
• Project managed and co-ordinate the development of administrative processes of manual procedures through to automation of administration and process improvement
• Co-ordinated appropriate marketing collateral of consortium members, vendors and Global Knowledge for distribution to clients
• Implemented plans for the introduction of new offerings
• Monitored and reported on deliverable components including activity, regular project updates, and revenue streams
• Promotion and Marketing of all Global Knowledge’s delivery options
• Scheduled consortium courses in the LMS, delegated and co-ordinated registrations and follow up correspondence
• Development and delivery of marketing and promotional collateral for offerings throughout clients' organisation
• Reconciled financials and invoicing for consortium partners
• Maintained a client base, solution selling and sales targets as a Business Development Manager
• Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.

• Developed and maintained strategic training relations with leading technology companies, in Victoria, South Australia and Western Australia
• Actively promoted Global Knowledge’s product and services range; including instructor-led, e–Learning, self-paced, virtual classroom training, software solutions including; performance enhancement e-Learning tools and software applications, digital e-Learning platform for content development, assessment and personalised learning solutions
• Developed and nurtured relationships between Global Knowledge, training vendors, their channel partners and end user clients
• Mediated with Stakeholders including managers of Corporate and Government organisations to establish learning outcomes and skills gained through achieving education, training and certification requirements
• Developed strategies and procedures for the delivery of training solutions within given guidelines
• Advised on training requirements and assist with career development and learning streams for technical staff
• Advised on the most appropriate delivery methods, ensuring the clients training budget is protected and utilised cost effectively while long term education objectives are satisfied
• Negotiated training contracts, agreements and tenders
• Organised, advised, administered and coordinated training and skills transfers for clients preparing for product roll-outs, certification for vendor partners, projects and upgrades
• Developed and customised training content and delivery to meet and exceed client learning objectives and training outcomes

ASPECT Computing was the largest Australian owned IT company, they had three areas of expertise, Education Services, Professional Services and Technical Services, they were then taken over by KAZ Computing. The role included;

• Developed and nurtured relationships between ASPECT and their clients. This consisted of acting as liaison with clients to clarify and establish training requirements
• Developed strategies and plans for the delivery of a client’s training within the given guidelines
• Delivered training solutions for technical staff, including network administrators and developers
• Advised and worked in conjunction with clients to plan formal Certification training and technical qualifications in Microsoft, Lotus/Domino, Sun Java and CISCO
• Advised on the most appropriate delivery methods, such as classroom, one on one, self-paced and online training
• Organised, administered and coordinated training, assisted clients with product roll-outs, projects and upgrades
• Negotiated training contracts and agreements and customised training to ensure exceptional training is delivered
• Prospected and developed new relationships with clients, expanding services to existing clients through the marketing of ASPECT
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.

Franklin Collins offered a diverse range of training solutions in computer applications, internet research and design and a complete brokerage service for high-end training

• Identified parameters and learning outcomes with clients to clarify and establish training requirements
• Recognised the client's training needs and developed strategies and plans to deliver quality computer training
• Negotiated training contracts and agreements, compose tenders and proposals for the provision of training
• Advised and guided trainers to ensure relevant inclusive training is delivered to meet and exceed learners' and client expectations
• Initiated and implemented marketing ideas, in relation to advertising, increasing sales through promotions
• Advised and arranged soft skills training, with the appropriate training, ensuring results improved proficiency
• Increased exposure to the company and create associations with companies selling compatible products.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.

• During the supervision of the Telemarketing department, observed that the Brokerage Order Department had very similar roles; consequently, a business proposal to amalgamate the two departments streamlining role and duties to create a Customer Service Department, This occurred within the first three months of being employed at Bailey Food Brokers
• Increased clientele leading to the employment of additional staff to complete all calls by scheduled deadlines
• Recruited, coordinated staff, developed and implemented training and procedures
• Improving departmental efficiency with streamlined procedures and formal documentation.
• Collaborated with Brand Managers to create a framework to motivate and enhance sales to reach set targets
• Improved the team's proficiencies in their given roles, and enabled skills growth and development of staff.
• Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally
• Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.