Katie Thompson
Mullumbimby,NSW
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining accounts and enhancing overall growth of company. Strong sales and customer service skills.
Overview
18
18
years of professional experience
Work History
Account Manager
Echo Publications
08.2017 - Current
- Generate new leads for different publications and approach with relevant opportunities
- Continually meet and exceed sales goals and targets
- Exceeded all other account managers by 300k in 2022
- Meet existing and new potential clients to discuss their needs
- Create proposals with existing and prospective clients
- Liaise with art departments ensuing client's needs are met
- Create and implement new sales ideas for all publications
- Ensure database is kept up to date and all details are current
Administration / Sales
Diesel Industry Solutions Administration
06.2014 - 07.2017
- Resolved problems with customers to maintain relationships and increase return customer base.
- Collaborated with the owner to implement continuous improvements.
- Liaised with a number of different training companies booking courses for new and exiting staff.
- Updated reports, managed accounts, and generated reports for company database.
- Reviewed and screened applicant resumes to identify qualified mining candidates.
- Uploaded time records for all Mining staff and made adjustments to create accurate database for payroll
- Managed employee records on database to maintain accuracy and updated information.
Sales Support Representative
VPRS Print
09.2006 - 02.2008
- Work with the sales, artwork and production teams to ensure a smooth transition from order through to supply - with customer satisfaction always the priority
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Skills
- Excellent communication skills
- Driven
- Strong understanding of marketing concepts and ideas
- Expert persuasive sales skills
- Expert at new business growth and retention
- Team-player who can also work independently
Timeline
Account Manager
Echo Publications
08.2017 - Current
Administration / Sales
Diesel Industry Solutions Administration
06.2014 - 07.2017
Sales Support Representative
VPRS Print
09.2006 - 02.2008
Similar Profiles
Katie ThompsonKatie Thompson
Account Manager at Echo PublicationsAccount Manager at Echo Publications
Stephanie StilesStephanie Stiles
Sr. Copywriter & Content Strategist at Echo Marketing Agency (frm. Echo Marketing Group)Sr. Copywriter & Content Strategist at Echo Marketing Agency (frm. Echo Marketing Group)
Kellen ReynoldsKellen Reynolds
Manager at ECHO RCM Operations, The Echo GroupManager at ECHO RCM Operations, The Echo Group
Elisabeth WalshElisabeth Walsh
Private Cleaning/Nannying at Self-employeedPrivate Cleaning/Nannying at Self-employeed
Hayley DonnellyHayley Donnelly
Yard Maintenance Worker at Michael GaleaYard Maintenance Worker at Michael Galea