Summary
Overview
Work History
Education
Skills
Timeline
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Katie Thompson

Katie Thompson

Mullumbimby

Summary

Account Manager and Customer Service professional with a wide range of skills looking for a new challenge. Offering expertise in building partnerships, retaining accounts and enhancing overall growth of company.

Overview

21
21
years of professional experience

Work History

Account Manager

Echo Publications
07.2018 - Current
  • Generate new leads for different publications and approach with relevant opportunities
  • Continually meet and exceed sales goals and targets
  • Exceeded all other account managers by 300k in 2022
  • Meet existing and new potential clients to discuss their needs
  • Create proposals with existing and prospective clients
  • Liaise with art departments ensuing client's needs are met
  • Create and implement new sales ideas for all publications
  • Ensure database is kept up to date and all details are current

Product Analyst

Trip A Deal
08.2017 - 06.2018
  • Analysed all details of travels packages such as meals, flights, places visited in itinerary.
  • Increased customer satisfaction with thorough quality assurance testing all proposed travel packages.
  • Evaluated travel packages created by BDM's and recommended revisions to improve functionality.
  • Rewrote packages to make more attractive to potential buyers.

Administration / Sales

Diesel Industry Solutions Administration
06.2014 - 07.2017
  • Resolved problems with customers to maintain relationships and increase return customer base.
  • Collaborated with the owner to implement continuous improvements.
  • Liaised with a number of different training companies booking courses for new and exiting staff.
  • Updated reports, managed accounts, and generated reports for company database.
  • Reviewed and screened applicant resumes to identify qualified mining candidates.
  • Uploaded time records for all Mining staff and made adjustments to create accurate database for payroll
  • Managed employee records on database to maintain accuracy and updated information.

Customer Service Manager

VPRS Print
09.2006 - 02.2008
  • Work with the sales, artwork and production teams to ensure a smooth transition from order through to supply - with customer satisfaction always the priority
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Operations Manager

Snap Printing IFSC
08.2004 - 09.2006
  • Put together sales proposals and contracts.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Implemented new inventory management system to optimize stock levels and reduce waste.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.

Education

Small Business Traineeship -

TAFE NSW
NSW

High School Diploma -

Rosebank College

Skills

  • Strong Verbal Communication
  • Self-Motivated Worker
  • Team Leadership
  • Effective Problem Solver
  • Proficient in Marketing Principles
  • Business Growth Expertise
  • Client Account Management
  • Relationship Management Expertise
  • Client-Centric Approach
  • Collaborative Teamwork
  • Team Engagement
  • Team Leadership

Timeline

Account Manager

Echo Publications
07.2018 - Current

Product Analyst

Trip A Deal
08.2017 - 06.2018

Administration / Sales

Diesel Industry Solutions Administration
06.2014 - 07.2017

Customer Service Manager

VPRS Print
09.2006 - 02.2008

Operations Manager

Snap Printing IFSC
08.2004 - 09.2006

Small Business Traineeship -

TAFE NSW

High School Diploma -

Rosebank College

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Katie Thompson