Katie Thompson
Mullumbimby
Summary
Account Manager and Customer Service professional with a wide range of skills looking for a new challenge. Offering expertise in building partnerships, retaining accounts and enhancing overall growth of company.
Overview
21
21
years of professional experience
Work History
Account Manager
Echo Publications
Mullumbimby, NSW
07.2018 - Current
- Generate new leads for different publications and approach with relevant opportunities
- Continually meet and exceed sales goals and targets
- Exceeded all other account managers by 300k in 2022
- Meet existing and new potential clients to discuss their needs
- Create proposals with existing and prospective clients
- Liaise with art departments ensuing client's needs are met
- Create and implement new sales ideas for all publications
- Ensure database is kept up to date and all details are current
Product Analyst
Trip A Deal
Byron Bay
08.2017 - 06.2018
- Analysed all details of travels packages such as meals, flights, places visited in itinerary.
- Increased customer satisfaction with thorough quality assurance testing all proposed travel packages.
- Evaluated travel packages created by BDM's and recommended revisions to improve functionality.
- Rewrote packages to make more attractive to potential buyers.
Administration / Sales
Diesel Industry Solutions Administration
Airlie Beach, QLD
06.2014 - 07.2017
- Resolved problems with customers to maintain relationships and increase return customer base.
- Collaborated with the owner to implement continuous improvements.
- Liaised with a number of different training companies booking courses for new and exiting staff.
- Updated reports, managed accounts, and generated reports for company database.
- Reviewed and screened applicant resumes to identify qualified mining candidates.
- Uploaded time records for all Mining staff and made adjustments to create accurate database for payroll
- Managed employee records on database to maintain accuracy and updated information.
Customer Service Manager
VPRS Print
Dublin Ireland
09.2006 - 02.2008
- Work with the sales, artwork and production teams to ensure a smooth transition from order through to supply - with customer satisfaction always the priority
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Operations Manager
Snap Printing IFSC
Dublin Ireland
08.2004 - 09.2006
- Put together sales proposals and contracts.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Education
Small Business Traineeship -
TAFE NSW
NSWHigh School Diploma -
Rosebank College
Skills
- Strong Verbal Communication
- Self-Motivated Worker
- Team Leadership
- Effective Problem Solver
- Proficient in Marketing Principles
- Business Growth Expertise
- Client Account Management
- Relationship Management Expertise
- Client-Centric Approach
- Collaborative Teamwork
- Team Engagement
- Team Leadership
Timeline
Account Manager
Echo Publications
07.2018 - Current
Product Analyst
Trip A Deal
08.2017 - 06.2018
Administration / Sales
Diesel Industry Solutions Administration
06.2014 - 07.2017
Customer Service Manager
VPRS Print
09.2006 - 02.2008
Operations Manager
Snap Printing IFSC
08.2004 - 09.2006
Small Business Traineeship -
TAFE NSW
High School Diploma -
Rosebank College