Summary
Overview
Work History
Skills
Timeline
Generic

Katie Thraves

Potts Point,NSW

Summary

I am a well presented, highly personable and efficient with the ability to work independently in a changing and multi-tasking environment with numerous and competing deadlines. I also enjoy working within a team and always use my fun, outgoing personality to evoke innovation and creativity from my fellow team members. I have a strong customer service orientation and delivery focus with an active commitment to constantly improving and always ensure quality standards. I have excellent communication skills and I am comfortable working in a fast paced, hands-on, growth orientated work environment. I am always happy to delve into any area of the business to lend a hand.

Overview

10
10
years of professional experience

Work History

Executive Assistant- 3 Month Contract

QBE Insurance
06.2023 - 09.2023
  • Executive Assistant to Chief of Governance and Executive Operations
  • Handled confidential and sensitive information with discretion and tact.
  • Calendar management, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Board meeting prep and Board paper management
  • Inbox triage for both incoming and outgoing correspondence.
  • Organization of conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Transcribed meeting minutes to support the leadership team and make sure actions are completed.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Creating monthly newsletter in staffbase
  • Inbox triage for both incoming and outgoing correspondence.

Business Support Manager- Maternity Contract

Baringa Partners
12.2022 - 06.2023
  • Management of support staff
  • Held meetings to communicate new policies and procedures to appropriate personnel.
  • Identified and managed service risks within company, recommending best practice enhancements and guidelines updates.
  • Designed onboarding process for new personnel, expediting full operational competency through standardized curricula.
  • Responsible for office operations (Sydney & Melbourne)
  • Wellbeing Champion for AUS - Ownership of AUS
  • Onboarding process - Induction for new starters including training plan for first week.
  • Events/ Marketing assistance - Ownership of event planning end to end for both internal and external parties.
  • PBI – Debt Reconciliation for AUS
  • Invoicing requests - Ownership of HSBC credit card spend for AUSPAC
  • New office space requests- finding new space and negotiating the contract with the legal team
  • Escalating issues to the enablement team
  • Liaison between APAC/ UK for ad-hoc projects
  • Sustainability reporting for AUS
  • Assisting with budgets for AUSPAC
  • Assisting legal with administration - Any Business unit admin projects needing administrative support. - Meeting and greeting guests
  • Coordinating workshops for clients/teams

Executive Assistant / Operations /Account Manager

TDM Growth Partners
12.2020 - 12.2022
  • Handling confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
  • Project management-large scale office move and logistics
  • Office management assistance setting up meetings both internal and external
  • Drafting emails
  • Preparing legal documents for clients
  • Managing the account opening process end to end, being the main point of contact between the client and custodian
  • Bringing order to the data base and filing systems
  • Managing the collection and secure storage of all the client ID for compliance
  • Booking personal holidays and group activities, creating seamless trips
  • Recruitment - Onboarding / Offboarding
  • IT- managing this for all team members 30 pax with an offshore It team
  • Mentoring of junior support staff

Managers Assistant

Bain & Company
04.2018 - 12.2020
  • Managing the daily calendar of 6 Executives (Managers)
  • Organizing all Travel, Cars and Visa’s * High frequency international travel*
  • Attending case kick offs and owning all meeting cadence and insuring all necessary correspondence with the client is in the diary and constantly monitored for any changes
  • Making sure manager profiles are up to date with any necessary information
  • Organizing any case dinners / events for the team
  • Updating the CRM system with all client information for future networking
  • Collecting all case information from the Partners and collating for the office head, monthly
  • Diary protection - making sure all Managers have sufficient working time
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Resolved basic computer and office equipment issues through troubleshooting.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Executive Assistant /Office Manager

Selfcare Corporation
04.2014 - 04.2018
  • Managing the daily calendar of the CEO
  • Organizing meeting for internal and external stakeholders
  • Organizing all staff travel - Booking all flights, accommodation and travel Insurance
  • HR
  • General facilities management
  • Organizing all staff meetings and events
  • Assisting the CEO in all court and legal matters
  • Working alongside the accounts department for various tasks, including the gathering of evidence for legal matters and checking all outgoing invoices are correct before payments are made
  • Point of contact for anyone trying to reach the CEO
  • International / Interstate business trips
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.

Events Manager

Knowledge To Action
09.2013 - 04.2014
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Solicited feedback from clients to assess event success and uncover opportunities for improvement.
  • Coordinated florists, photographers, and musicians for events.
  • Extensive location research and booking all event rooms
  • Organizing calendars and saving information on the local drive for staff access
  • Creating weekly and monthly webinars for account clients and sending them to our high end clients
  • Creating weekly and monthly statistic reports and sending them to the Operations Manager (Unlimited Wealth and Platinum clients)
  • Client management including but not limited to; responding to all emails/calls received, sending all updates, first point of contact for 100+ clients
  • Ordering of all Educational materials and all office supplies for events
  • Training of new events and front of house staff

Skills

  • Microsoft PowerPoint
  • Adobe Systems Adobe Acrobat
  • Advanced MS Office Suite Proficiency
  • Meeting Agendas and Minutes
  • Employee Training
  • Project Planning
  • Microsoft SharePoint
  • Executive Support
  • Coordinate Events
  • Interpersonal Communications

Timeline

Executive Assistant- 3 Month Contract

QBE Insurance
06.2023 - 09.2023

Business Support Manager- Maternity Contract

Baringa Partners
12.2022 - 06.2023

Executive Assistant / Operations /Account Manager

TDM Growth Partners
12.2020 - 12.2022

Managers Assistant

Bain & Company
04.2018 - 12.2020

Executive Assistant /Office Manager

Selfcare Corporation
04.2014 - 04.2018

Events Manager

Knowledge To Action
09.2013 - 04.2014

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Katie Thraves