Katie Totino

• Delivered the Supporting Expecting and Parenting Teens (SEPT) program created for expecting and parenting young people.
• Provided high-quality mentoring, advocacy, and facilitated referral pathways aligned with individual pathway plans and identified goals.
• Supported clients in areas of parenting, health and wellbeing, education, and workforce participation within their local communities.
• Built and maintained strong collaborative relationships with private businesses, government services, and community groups to develop effective referral networks.

• Ensured the physical, emotional, and overall wellbeing of children and young people in residential care.
• Provided high standards of therapeutic and positive daily care, fostering a safe and supportive environment.
• Actively supported residents’ integration into education, employment, and therapeutic or daily programs.
• Taught and assisted young people in developing essential life skills to support independence.
• Carried out household responsibilities and participated in general daily operations of the home.
• Maintained accurate records and documentation, contributed to staff handovers, and participated in team meetings.

• Provided direct care and supervision to residents aged 11–17 with physical, mental, or cognitive disabilities in a residential Out of Home Care setting.
• Operated within a Restrictive Practice framework and applied a Person-Centred planning approach to support individual needs.
• Assisted with the implementation of casework tasks, client activities, and appointment coordination.
• Advocated for clients’ rights and wellbeing, supporting their participation in meaningful daily routines.
• Supported clients with personal hygiene, development of independent living skills, and domestic responsibilities.
• Administered medication in accordance with care plans and relevant policies.

Worked across multiple youth and homelessness support services as part of YES Unlimited, the lead agency for Specialist Homelessness Services in the Southern Murrumbidgee region. Provided direct support to young people, women, and individuals in crisis through trauma-informed, person-centred practice.

Broughton House Youth Refuge
• Provided direct care and supervision to young residents (11–17), including overnight solo shifts.
• Supported the development of independent living skills and engaged clients in case work, appointments, and activities.
• Conducted risk assessments, intake and exit processes, and general site and WHS management.

Betty’s Place Women’s Refuge
• Assisted women and children escaping domestic and family violence.
• Managed intake, accommodation assessments, and site coordination tasks.
• Maintained a safe, calm environment through respectful and strengths-based engagement.

The Hub – Centralised Intake & Brief Intervention
• Acted as first point of contact for clients in crisis.
• Delivered short-term interventions including emergency accommodation, food relief, housing support, and brokerage applications.
• Connected individuals with appropriate internal and external services for longer-term support.

The Hive Youth Resource Centre
• Organised and facilitated group programs on health, wellbeing, life skills, and financial literacy.
• Supervised and supported young people (11–18) during drop-in hours, school holiday programs, and workshops.
• Provided informal mentoring, referrals, and guidance in a welcoming, youth-friendly space.