Katie Trinh
Perth,WA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Bank industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Call Center Representative
Commonwealth Bank
04.2023 - 01.2024
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Fifo Utility
Civeo
01.2023 - 01.2023
- Improved overall utility infrastructure by diligently inspecting and documenting utility assets.
- Enhanced pipeline safety by conducting thorough inspections and identifying potential hazards.
- Making sure all rooms are up to date and clean to the standards required.
Medical Receptionist
Complete Care Health
02.2022 - 11.2022
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Education
High School Diploma -
Ballajura Community College
Perth12.2021
Skills
- Account Updating
- Customer Service
- Call Control
- Payment Processing
- Active Listening
- Attention to detail
- Complaint Resolution
- Multitasking
- Positive Attitude
- Time Management
Certification
cert II in Hospitality
cert II in business.
Languages
Vietnamese
Limited Working
Timeline
Call Center Representative
Commonwealth Bank
04.2023 - 01.2024
Fifo Utility
Civeo
01.2023 - 01.2023
Medical Receptionist
Complete Care Health
02.2022 - 11.2022
High School Diploma -
Ballajura Community College
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