- Running and Hiking
- Tennis
- Travel
- Baking
Katie Twelves
Auckland
Summary
Offering strong organizational and interpersonal skills, committed to providing exceptional customer service and ready to thrive in fast-paced environment. Brings ability to learn quickly and adapt to new environments, working confidently in both team and independent environments. Demonstrated expertise in attention to detail and a brings a positive attitude and friendly personality to the workplace. Aims to significantly contribute to workplace efficiency and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Health Adviser
Bupa Health Clinics UK
01.2024 - 12.2024
- Delivered annual health checks to customers ensuring accuracy and attention to detail when collecting and recording results.
- Honed essential skills including time management, communication with diverse populations and working collaboratively.
- Additional responsibility of Engagement champion, which involved planning events to enhance team cohesion and promote a positive working environment.
Bar Supervisor
Ye Olde Red Lion, Leicestershire
06.2022 - 09.2023
- Managed other on-shift staff members effectively in keeping the bar presentable and well-stocked to meet customer needs and lead the close-down and cash-up at the end of shifts.
- Served high customer volumes working in a team during special events, whilst ensuring a friendly, high service standard was maintained.
- Organised bar inventory and storage procedures to keep stock within optimal levels.
Customer Sales Assistant
Tesco
03.2020 - 12.2020
- Confidently served customers on the tills, including self-service, during the high-pressure environment of the pandemic whilst maintaining excellent customer service.
- Worked effectively in a team environment to ensure customer demands were met.
- Ensured high attention to detail when serving customers, demonstrated by offering to source a replacement product if a particular item got broken or damaged.
Education
Bachelor of Science - Sport Science
University of Leeds
Yorkshire07-2023
High School Diploma -
Bosworth Academy
Leicestershire06-2019
Skills
- Motivation and Positive Attitude
- Organisation and Time Management
- Customer Service
- Teamwork and Collaboration
- Attention to detail
- Confidence
- Friendly and Engaging
- Adaptability
Certification
· Lawn Tennis Association Level 2 Tennis Coach- obtained July 2018
· Emergency First Aid at Work- obtained October 2023.
· Enhanced Disclosure and Barring Service check- obtained January 2024.
Interests
Timeline
Health Adviser
Bupa Health Clinics UK
01.2024 - 12.2024
Bar Supervisor
Ye Olde Red Lion, Leicestershire
06.2022 - 09.2023
Customer Sales Assistant
Tesco
03.2020 - 12.2020
Bachelor of Science - Sport Science
University of Leeds
High School Diploma -
Bosworth Academy
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