Katie Watson
Matraville
Summary
Professional hospitality staff member with significant experience serving and assisting customer in high-energy environments. I demonstrate strong teamwork/team leading, adaptability and effective communication skills. Known for refined knowledge of inventory and reservation management as well as engaging with diverse clientele and enhancing guest experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Bar Staff, Waiting Staff and Customer Service
The Bon Accord
07.2021 - 11.2024
- I provided a professional level of customer service as I worked buffets and functions, including post-event for the Glasgow Whisky Festival, I served food and drinks efficiently and safely, I set and cleared tables, helped in the general cleaning of facilities, the working environment and any equipment. I provided assistance in the kitchen when appropriate. I learned and delivered a high level of whisky knowledge as well as memorising both the food and drinks menu. I have cocktail and barista experience, I worked with different EPOS systems, I have accurate and efficient money handling skills, I trained new staff, changed kegs and ale barrels, cleaned lines, wrote display boards, changed optics, and managed inventory and reservations.
- Reference Available
Bar Staff, Customer Service
The Lonsdale Bar
07.2020 - 09.2020
- Provided professional customer service, worked with EPOS systems, delivered drinks to tables and over the bar, helped with the general cleaning of facilities, working environment and equipment. I displayed efficient and accurate money handling during transactions and counting the tills.
- Reference Available
Waiting Staff, Customer Service, and Chef Hand
Tayvallich Inn, Dundonald Links, The Harbour Bar
06.2018 - 07.2020
- Provided a high level of customer service whilst working buffets, clearing tables, greeting guests, taking orders, working with EPOS systems, delivering food and drinks to tables, assisting with food preparation, working with COVID-19 safety guidelines, and helping with the general cleaning of facilities, working environment and equipment.
- References available for all
Education
Bachelor Degree - Product Design Engineering
The University of Strathclyde
Glasgow, Scotland11.2024
Secondary School - National 5 Qualifications, Higher/Adv Higher Qualifications
Marr College
Troon, Scotland03.2020
Skills
- Active Listening
- Oral Communication
- Written Communication
- Customer Service focus
- Critical Thinking
- Problem-Solving
- Leadership
- Management
- Staff Training
- Money Handling
- EPOS System
- Inventory Management
- Stock Management
- Reservation Management
- Cocktail Preparation
- Barista Skills
- Strong multitasking
- Menu memorization
- Alcohol awareness
- Food safety
Accomplishments
Hockey Club President, 23/24, The University of Strathclyde
I lead meetings, wrote and delivered presentations, recruited staff, managed a large group of volunteers, provided ongoing support for all members, captained a team, liaised with the university sport management, managed the budget, provided first aid when necessary, trained the committee, completed affiliation documents, managed inventory, and resolved any ongoing issues.
Certification
- GBV First Responder Training, The Scottish Intervention Initiative, 01/12/24
- Scottish Award for Licensed Premises Staff (SALPS), CPL Learning, 05/16/24
- Responsible Service of Alcohol Certification (RSA), CBD College, 02/17/25
- Responsible Conduct of Gambling Certification (RCG), CBD College, 02/18/25
Timeline
Senior Bar Staff, Waiting Staff and Customer Service
The Bon Accord
07.2021 - 11.2024
Bar Staff, Customer Service
The Lonsdale Bar
07.2020 - 09.2020
Waiting Staff, Customer Service, and Chef Hand
Tayvallich Inn, Dundonald Links, The Harbour Bar
06.2018 - 07.2020
Bachelor Degree - Product Design Engineering
The University of Strathclyde
Secondary School - National 5 Qualifications, Higher/Adv Higher Qualifications
Marr College
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