Katie Watts
Summary
Demonstrates the highest level of personal integrity and professionalism. Having gained immense respect from my colleagues for the work I undertake along with my leadership and mentoring skills. By driving accountability, to get results both as individuals and part of the team. My advance communication and listening skills have been developed to maintain empathy and professionalism in high-pressure environments. I pride myself in being an honest person with strong morals.
Overview
7
7
years of professional experience
Work History
Administration Workforce Relief Team Supervisor
Gold Coast Health
07.2022 - Current
- Promote awareness across the HHS around the new Permanent Pools and Vacancy Management Process for all AO3 & AO4 staff
- Supporting the Admin Managers, their Supervisors and Coordinators with all enquires related to the Administration Workforce Relief Team
- Training and education around best practice for recruitment, permanent appointment, and conversion review for administration staff
- Communicate effectively and appropriately with all internal and external stakeholder across the HHS
- Assisted in the development of new procedure for both myself, team members and Admin Managers across P&O Administration Services
- Encourage all opportunities for self-development within my team
- Participating in relevant training programs to upskill and keep current on all levels
- Drive improvement for all decision around Administration staffing and maintaining legal and ethical standing in the eyes of the shareholders and regulators
- Collaborate with multidisciplinary teams across Administration Services in the planning, implementation and delivery of innovative systems for sustainability long term for the HHS
- Undertake all duties with the highest level of personal integrity and professionalism
- Providing exceptional leadership skills, knowledge of staffing practices, business procedures and relevant legislative frameworks within a constantly changing operational environment
- Maintained up to date with the internal requests for hire within the HHS
- Assisted with placement of staff within the business for recruitment and administration backfill.
Corporate Services Manager & Workforce (Backfill)
Gold Coast Health
10.2022 - 01.2023
- Lead and promote the transformation of new Central Services department post admin reform creating efficiencies and digital modernization, ensuring the administrative functions continue to enhance service delivery within the systems used every day
- Help to build the capacity and self-sustaining capability of our Central Services future leaders and administration staff, through skill development, coaching and mentoring
- Drive high performance and inspire staff to contribute to a healthy, high trust work environment and team culture
- Develop and communicate service delivery across Central Service including information to promote engagement, ownership, commitment to services standards and performance accountability to the team and wider administration staff within People and Operations division
- Actively lead and participate in meetings and development workshops within the administration services P&O leadership team
- Engage and collaborate with multidisciplinary teams within the Central Services units in the planning, implementation and delivery of innovative administrative service delivery models to achieve effective, efficient and sustainable outcomes for our patients, services and systems.
Administration Workforce Relief Team Project
Gold Coast Health
04.2022 - 07.2022
- Project work which delivers a focus on effective organisational, analytical, and quality outcomes
- Daily problem solving, analysing, and researching duties relating to the project deliverables
- Identified risks and was actively involved in the development, implementation, and ongoing maintenance of compliance strategies, while participating in quality assurance and ensuring continuous improvement of rostering, leave and other practices and within the Administration Workforce Relief Team
- Maintained relationships and ability to rapidly adapt to change
- Communicated and liaised with Management, HR Services, payroll services, internal and external stakeholders to ensure all enquiries are resolved
- Followed defined service quality standards, occupational health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe services and workplace
- Booked and attended meetings with line managers
- Developed and identified a skills gap analysis form to highlight training needs for all staff coming into the permanent pool
- Reformatted the weekly admin data report for upper management, making it easier to read and quickly pull the information needed
- Help reduced the financial risk to the business with AO3 and AO4 admin staff that do not hold permanent contracts within the HHS
- Assist to re-interduce’s the higher duties roster to help upskill staff within the admin stream for Gold Coast Health
- Support the development and implementation of the Permanent AO3 and AO4 Relief pools.
Recruitment Officer
Gold Coast Health
06.2021 - 04.2022
- Demonstrated the highest level of communication involving daily written and verbal communication to colleagues within the organisation, line managers, applicants, and internal/external stakeholders
- Managed conflict and carry out difficult conversations whilst maintaining respect and integrity
- Ensured compliance with employment and data protection related legal requirements
- Assisted managers to process job applications and respond to queries
- Organised and completed interview/phone screen/short listing and reference check procedures
- Kept up to date policies relating to employment and the recruitment and section process
- Assisted with the training and upskilling of new and existing staff
- Ensured standard policies, processes and documentation are successfully reviewed and implemented in line with compliance
- Vital time management skill and working to tight deadlines for on boarding a large number of staff
- Quality checking all relevant recruitment documentation
- Maintained empathy and professionalism in dealing with people at often a time of difficulty
- Demonstrated and contributed to a positive workplace culture and promote a productive team environment whilst following the organisation's policies and procedures
- Helped initiated more streamlined process within the Rapid Recruitment files/process.
Business Officer
Ramsay Health Care
08.2018 - 06.2021
Director of First Impressions
Gold Coast Private Hospital
12.2016 - 08.2018
Skills
- Excellent Leadership, development skills and maintain competencies for both myself and team members in pursuing all opportunities to self-develop and grow
- Champion Change, within the planning, delivery and implementation of strategic planning
- Extensive Experience, report and data compiling, business cases, change management, policy and produces reviews
- Highly Developed, problem-solving skills with demonstrated expertise to use initiative and sound judgement to devise practical solutions and make prompt informed decisions
Professional Referees
Di Gordon
Corporate Services Manager & Workforce Analyst
diane.gordon@health.qld.gov.au
Laurel McCutcheon
Recruitment Coordinator - Mental Health
laurel.mccutcheon@health.qld.gov.au
Volunteer Experience
Surf Life Saving NZ + QLD
- Volunteer Lifeguard, 2003-Current
- Kurrawa SLSC – Board of management member (current/volunteer)
- Kurrawa SLSC – Club Captain (current/volunteer)
- SLSNZ Hall of Fame, Volunteer coach 12 years – All age groups (current/volunteer)
- Patrol Captain 6 years
- Volunteer patrol 19 years (current/volunteer
- Bronze medallion instructor/examiner
- Blue Card (current – for volunteer work/working with children)
Higher Education
- Diploma of Business – Currently completing
- GCH Management Essentials course - Currently completing
- State-wide Leadership Program
- Diploma Practice Management 2014 NSW TAFE
- Diploma Dispensing Optician 2012 NSW TAFE
- Defined Occupational Health and Safety Policies and Procedures Cert
- Health and Safety Representative Course
- Mental Health First Aid Cert
- First Aid Certificates – HLTAD001/002/003
Timeline
Corporate Services Manager & Workforce (Backfill)
Gold Coast Health
10.2022 - 01.2023
Administration Workforce Relief Team Supervisor
Gold Coast Health
07.2022 - Current
Administration Workforce Relief Team Project
Gold Coast Health
04.2022 - 07.2022
Recruitment Officer
Gold Coast Health
06.2021 - 04.2022
Business Officer
Ramsay Health Care
08.2018 - 06.2021
Director of First Impressions
Gold Coast Private Hospital
12.2016 - 08.2018
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<p>• Led the full project lifecycle of HR initiatives, including workforce planning, policy development, and process improvement.<br> • Created and managed detailed project plans, schedules, and budgets to ensure timely and efficient execution.<br> • Coordinated cross-functional teams to deliver HR projects on schedule while maintaining compliance with organizational standards.<br> <br> <strong>Compensation, Benefits & Payroll:</strong><br> • Oversaw end-to-end payroll administration, ensuring accurate and timely employee payments.<br> • Managed employee compensation and benefits programs, aligning them with market standards and company objectives.<br> • Addressed payroll discrepancies and provided solutions to maintain smooth operations.<br> <br> <strong>Policy Development & Compliance:</strong><br> • Developed and implemented company-wide HR policies to enhance workplace efficiency and employee satisfaction.<br> • Ensured compliance with labor laws and Ministry of Human Resources regulations, mitigating legal risks.<br> • Advised leadership on labor law updates and best practices in employee relations.<br> <br> <strong>Talent Acquisition & Onboarding:</strong><br> • Directed full-cycle recruitment processes, from sourcing and interviewing to hiring and onboarding.<br> • Managed international hiring, including visa processing, embassy coordination, and relocation support.<br> • Optimized onboarding programs to ensure a smooth transition for new employees.<br> <br> <strong>Employee Relations & Engagement:</strong><br> • Served as a primary point of contact for employee concerns, providing effective conflict resolution.<br> • Maintained accurate records for attendance, leave, and performance management.<br> • Prepared employment contracts and offer letters in compliance with legal and company standards.<br> <br> <strong>Strategic HR Leadership:</strong><br> • Collaborated with senior management to align HR strategies with business goals.<br> • Analyzed HR trends and provided recommendations to enhance workforce planning and development.<br> </p> at Saudi Central Bank<p>• Led the full project lifecycle of HR initiatives, including workforce planning, policy development, and process improvement.<br> • Created and managed detailed project plans, schedules, and budgets to ensure timely and efficient execution.<br> • Coordinated cross-functional teams to deliver HR projects on schedule while maintaining compliance with organizational standards.<br> <br> <strong>Compensation, Benefits & Payroll:</strong><br> • Oversaw end-to-end payroll administration, ensuring accurate and timely employee payments.<br> • Managed employee compensation and benefits programs, aligning them with market standards and company objectives.<br> • Addressed payroll discrepancies and provided solutions to maintain smooth operations.<br> <br> <strong>Policy Development & Compliance:</strong><br> • Developed and implemented company-wide HR policies to enhance workplace efficiency and employee satisfaction.<br> • Ensured compliance with labor laws and Ministry of Human Resources regulations, mitigating legal risks.<br> • Advised leadership on labor law updates and best practices in employee relations.<br> <br> <strong>Talent Acquisition & Onboarding:</strong><br> • Directed full-cycle recruitment processes, from sourcing and interviewing to hiring and onboarding.<br> • Managed international hiring, including visa processing, embassy coordination, and relocation support.<br> • Optimized onboarding programs to ensure a smooth transition for new employees.<br> <br> <strong>Employee Relations & Engagement:</strong><br> • Served as a primary point of contact for employee concerns, providing effective conflict resolution.<br> • Maintained accurate records for attendance, leave, and performance management.<br> • Prepared employment contracts and offer letters in compliance with legal and company standards.<br> <br> <strong>Strategic HR Leadership:</strong><br> • Collaborated with senior management to align HR strategies with business goals.<br> • Analyzed HR trends and provided recommendations to enhance workforce planning and development.<br> </p> at Saudi Central Bank