Summary
Overview
Work History
Education
Timeline
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Katie Weatherill

Melbourne,VIC

Summary

A hardworking , diligent and dedicated individual with over 8 years of administrative experience. I thrive under pressure and my flexible, can do attitude means that I can adapt quickly, which is important when the needs of the client can change suddenly. I have worked with numerous establishments; including production companies, in the leisure industry and call centres. All of which have allowed me to retain a keen eye for detail, maintain a steady workflow and uphold communications between multiple departments.

Overview

6
6
years of professional experience

Work History

Warehouse Assistant

Thornbaker
11.2022 - 12.2022
  • Received and processed incoming stock and materials, picking and filling orders. Whilst organising and retrieving stock in the warehouse.
  • Ensured all orders are processed efficiently and that the delivery of materials meets customers’ expectations and business timelines.
  • Assisted with stock replenishment, ensuring stock levels on picking shelves are maintained.
  • Liaised with customers, suppliers and transport companies as and when required in a timely manner.

Customer Service Representative

National Savings And Investments
01.2021 - 06.2021
  • Answered inbound phone calls dealing with general queries, password resets, buying of premium bonds and general security of customer accounts.
  • Delivered exceptional customer service to a 100+ customers per day, building brand loyalty by providing assistance with way-finding, merchandising, product information and processing purchases.
  • Managed customer emotions to find a calm and manageable solution for their problem. Documented and detailed complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Office Assistant

Balloon Entertainment
06.2019 - 09.2019
  • Greeted visitors at the office, confirmed appointments, rescheduled meetings and liaised with clients to request undelivered materials.
  • Attended meetings with executives and communicated new concepts, ideas, and creative visions on current scripts that were in development, improving my ability to understand client expectations and clientele mindset.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Used my critical judgment when attending book launches and industry screenings to source out new and emerging writers entering the industry.

Office Assistant

Playground Entertainment
01.2019 - 03.2019
  • Performed numerous administrative tasks within a tight schedule; monitoring production scripts and corresponding shooting schedules. Including cast accommodation, set travel, liaising with other departments, answering their phone calls and emails in a timely manner.
  • Scheduled and coordinated virtual and in-person meetings, events, travel and appointments for a 100+ person production.
  • Mediated closely with on set production, distributed important files such as, call sheets and day out of days from the office.
  • Sourced materials, resources and props as required. Managed on-set inventories of certain production equipment.

Receptionist

Ibstock Leisure Complex
07.2016 - 08.2017
  • Greeted incoming visitors professionally and provided friendly, knowledgeable assistance for their inquires.
  • Monitor visitor access and maintain security awareness. Address customer complaints in a friendly, constructive manner; to liaise where appropriate with the Leisure Facilities Coordinator.
  • Confirmed appointments, communicated with swimming teachers and updated customer records.
  • Managed weekly/monthly payments from parents. Keeping corresponding documents up to date.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

Bachelor of Arts - Film Production

University of Salford
Manchester, UK
06.2020

Timeline

Warehouse Assistant

Thornbaker
11.2022 - 12.2022

Customer Service Representative

National Savings And Investments
01.2021 - 06.2021

Office Assistant

Balloon Entertainment
06.2019 - 09.2019

Office Assistant

Playground Entertainment
01.2019 - 03.2019

Receptionist

Ibstock Leisure Complex
07.2016 - 08.2017

Bachelor of Arts - Film Production

University of Salford

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Katie Weatherill