Katie Wheatley
Norlane,VIC
Summary
Successful Customer Service Advisor with 2 years of experience addressing customer requests and concerns within the call centre environment. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
8
8
years of professional experience
Work History
Customer Service Advisor
GMHBA
09.2022 - Current
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained high-quality service standards, ensuring positive customer feedback.
- Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
Optical Dispenser
OPSM
02.2021 - 09.2022
- Skillfully handled customer complaints, resolving issues promptly and professionally to maintain client loyalty.
- Provided support to store management by assisting with staff training, ensuring that new hires were knowledgeable of products and services offered.
- Assisted coworkers with complex cases, sharing expertise in lens materials, coatings, tints, and other optical options available to suit specific requirements.
- Collaborated with optometrists to ensure accurate prescription fulfillment and optimal visual outcomes for customers.
Sales Associate
Harvey Norman Electrical
01.2017 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
No Degree - Certificate II Animal Studies
Tafe Geelong
Geelong12.2014
Skills
- Call centre experience
- Customer Relations
- Call Centre Operations
- KPI Monitoring
- Schedule Management
- Building rapport
- Dispute Resolution
Accomplishments
Quarter 4 2024 values award winner for being people focused at GMHBA.
Timeline
Customer Service Advisor
GMHBA
09.2022 - Current
Optical Dispenser
OPSM
02.2021 - 09.2022
Sales Associate
Harvey Norman Electrical
01.2017 - 02.2021
No Degree - Certificate II Animal Studies
Tafe Geelong
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