Katie White

Assisted in managing of residential construction projects by working effectively with general contractors, subcontractors, engineers and surveyors.

• Attended on-site meetings with subcontractors and clients when required.
• Held construction progress and regular status meetings with project team.
• Consulted with clients to define objectives and develop scopes.
• Collaborated with contractors, engineers, and public agencies to gain construction permits and approvals.
• Assisted with measuring and estimating project costs.
• Scheduled projects to suit required time lines
• Created schedules for projects with budgets ranging from $5000 to $300,000.
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• Interacted with customers by phone, email, or in-person to provide information.
• Provided clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
• Utilised office management software to record and track customer information.
• Input data into spreadsheets and databases.
• Maintained filing system and customer documents for easy retrieval of information.

• Hired, trained and supervised team of service staff members.
• Resolved customer complaints in professional and timely manner.
• Maintained records of service transactions and customer feedback for future reference.
• Coordinated with other departments to maintain streamlined and productive workflow.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Monitored inventory levels and placed orders to replenish stock.
• Reduced waste and implemented strategies to keep department aligned with sales and profit targets.
• Maintained professionalism by staying calm when addressing unhappy or angry customers.
• Established team priorities, maintained schedules and monitored performance.
• Opened and closed location and monitored shift changes to uphold successful operations and maximise business success.

• Assisted customers with prompt and polite support in-person and via telephone.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.

• Replenished sales floor merchandise and organised shelves, racks, and bins for optimal appearance.
• Assisted customers with prompt and polite support in-person and via telephone.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Balanced and organized cash register by handling cash, counting change.
• Used POS system to process sales, returns, online orders, and gift card activations.