Summary
Overview
Work History
Education
Skills
Timeline
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KATIE WILLIAMS

Perth

Summary

Experienced in providing exceptional customer service, upselling products, and building strong client relationships. Highly adaptable, reliable, and equipped with excellent communication, interpersonal, and organisational skills to excel in new challenges and environments.

Overview

8
8
years of professional experience

Work History

Bartender

Charles Dickens Tavern
01.2025 - 04.2025
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Account Manager

MONDO-DR
07.2023 - 11.2024
  • Campaign Management: Planning marketing campaigns with clients around product launches and trade shows.
  • Global Client Engagement: Traveling internationally to attend trade shows, visit clients, and secure five-figure contracts.
  • CRM and Finance Support: Processing invoices, updating CRM records, and coordinating with the finance team.
  • Event Organisation: Supporting the planning and sponsorship of our six-figure annual industry awards.
  • Revenue Success: Consistently exceeding targets, contributing to record-breaking issue and awards revenue.
  • This role has been a rewarding experience, equipping me with skills that will support my future career endeavours.

Call Centre Agent

CC33
10.2022 - 06.2023
  • Company Overview: One of the UK's prominent multimedia providers
  • Having the opportunity to work for one of the UK's prominent multimedia providers has been instrumental in my growth, particularly in the development of my interpersonal skills
  • Engaging with customers and establishing meaningful connections has become second nature to me during my time at CC33
  • Within this fiercely competitive environment, I have consistently maintained an impressive sales record, consistently ranking as a top performer
  • One of the UK's prominent multimedia providers

Bartender

The Black Horse
04.2017 - 12.2021
  • During my four-year tenure at my local pub, I experienced tremendous personal and professional growth while acquiring valuable skills that will undoubtedly leave a lasting impact on my future endeavors
  • Beginning as a kitchen porter and progressing to plating and cooking, I eventually assumed the responsibility of training new kitchen staff
  • Additionally, I eagerly embraced front-of-house roles during the challenging period of COVID-19, excelling in waitressing and bar work
  • Working independently, I consistently demonstrated initiative and effectively communicated with customers and colleagues alike
  • The pub environment instilled within me a strong work ethic and a comprehensive understanding of the intricacies of the hospitality industry

Education

Bachelor of Arts - Film And Media Production

Sheffield Hallam University
Sheffield, UK
07-2022

Skills

  • Communication
  • Leadership
  • Customer Service
  • Problem Solving
  • Interpersonal Skills
  • Listening
  • Advertising
  • Teamwork and collaboration

Timeline

Bartender

Charles Dickens Tavern
01.2025 - 04.2025

Account Manager

MONDO-DR
07.2023 - 11.2024

Call Centre Agent

CC33
10.2022 - 06.2023

Bartender

The Black Horse
04.2017 - 12.2021

Bachelor of Arts - Film And Media Production

Sheffield Hallam University

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KATIE WILLIAMS