KATIE WILSON
Pacific Pines,Australia
Summary
Experienced early years and training specialist with a strong focus on maximising quality, performance, and results in the early childhood and training industry. A strategic thinker and decisive manager, leveraging over 28 years of experience in community services, leadership, and management. Seeking new professional challenges and career advancement opportunities with an established organisation.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Early Childhood Centre Director
Wattle Montessori
Coomera
06.2024 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Responsible for overseeing the delivery of high quality educational programs which reflect the Early years learning framework
- Oversee operational process that surpass what is expected as meeting the National quality standards.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Monitored and ensured continuous quality improvement plan in consultation with centre community stakeholders.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Responsible for the regular review of existing policies and procedures, ensuring compliance with regulatory requirements.
- Optimised staff performance by designing comprehensive training programs tailored to individual staff
- Cultivated high-performance exceeding team, selecting and mentoring candidates for key leadership roles.
- Transformed organisational culture to embrace continuous improvement, leading by example and mentoring teams.
- Assisted in recruiting, hiring and training of team members.
- Implemented marketing strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Cultivated strong relationships with families and children.
- Established productive relationships within the community.
Early Childhood-Centre Support (Operations)
Young Adventurers/Wattle Montessori
Coomera
11.2023 - 06.2024
- Supported operations at multi site locations for an authorised provider.
- Coordinated operational systems across two seperate sites.
- Addressed daily operational issues.
- Managed grievance policies and protocols for resolution.
- Coordinate with governing bodies and departments.
- Report to approved provider
- Responsible for the recruitment, mentoring, and supervising Educators and volunteer staff to execute daily tasks across two seperate sites.
- Established effective procedures to current industry trends.
- Enhanced collaboration by building strong connections with the centre team and families.
- Submitted licensing requirement details to government departments.
- Identified areas for improvement via thorough monitoring and data assessment.
- Analysed operational data to identify opportunities for cost reduction, process improvements, or increased productivity in daily workflows.
Early Childhood/Leadership Trainer/Assessor
Alana Kaye College
Southport, QLD
06.2022 - 07.2023
- Company Overview: Southport, QLD
- Efficiently managed delivery of units.
- Supervised and monitored students' use of tools and equipment
- Observed and evaluated students' work to determine progress, provide feedback and make suggestions for improvement
- Modeled exemplary behavior for acceptable interactions in professional settings.
- Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts, and slides
- Provided instructional handouts, texts, audiovisual aids, and other materials to facilitate learning
- Monitored students' progress to assess learning outcomes.
- Monitored technical and career trends and updates regularly.
- Collaborated with colleagues and improved teaching practices through professional learning communities and student retention meetings
RPL Assessor for Adv Dip Community Sector CHC62015
Traxion Training
Mermaid Waters
03.2021 - 03.2023
- Assessed students' existing understanding of Advanced Diploma units in Community Sector Management.
- Created materials to enhance student learning.
- Evaluated student proficiency via regular phone calls and emails.
- Gathered necessary documentation to ensure student proficiency compliance with RTO standards.
- Developed and maintained professional relationships.
Early Childhood Director
Bundall Childcare Centre/ECEC Management Services
10.2019 - 12.2021
- Consulted and supported approved providers in the operations of their other centres across Australia.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Responsible for overseeing the delivery of high quality educational programs which reflect the Early years learning framework
- Oversee operational process that surpass what is expected as meeting the National quality standards.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Monitored and ensured continuous quality improvement plan in consultation with centre community stakeholders.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Responsible for the regular review of existing policies and procedures, ensuring compliance with regulatory requirements.
- Optimised staff performance by designing comprehensive training programs tailored to individual staff
- Cultivated high-performance exceeding team, selecting and mentoring candidates for key leadership roles.
- Transformed organisational culture to embrace continuous improvement, leading by example and mentoring teams.
- Assisted in recruiting, hiring and training of team members.
- Implemented marketing strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Cultivated strong relationships with families and children.
- Established productive relationships within the community.
Operations Consultant/Contract (Multisite)
ECEC Management Services
Bundall, QLD
01.2019 - 10.2019
- Assisted approved provider in streamlining operational processes.
- Formulated policies to address shifting requirements.
- Enhanced operational processes for approved provider.
- Designed an all-inclusive toolkit to manage multiple locations effectively.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Implemented regular performance assessments to highlight improvement areas
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practice
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Oversaw budget planning, strategy development, community outreach for organisation.
- Recruited, interviewed and hired employees
- Established clear expectations for staff performance through detailed job descriptions
- Supported approved providers and directors in grant applications and funding proposals, securing resources for essential program improvements.
- Collaborated with educational organisations to promote best practices in early childhood education, raising overall program quality.
First Aid Trainer/Contractor
First Aid Pro
12.2018 - 10.2019
- Conducted First Aid Training at various venues and in-house corporate settings around Gold Coast and Brisbane regularly.
- Educated students on First aid practices guided by the national resuscitation guidelines and applying variety of instructional techniques, including hands-on practices
- Conducted informative First Aid sessions for groups of up to 30 students.
- Executed consistent reviews to gauge student progress.
Early Childhood Director
Young Adventurers Montessori
07.2016 - 12.2018
- Established performance goals and provided feedback on methods for reaching those milestones
- Complied with relevant legal requirements and standards in Early Childhood industry.
- Contributed to developing the company's core values.
- Enhanced annual revenue through strategic planning.
- Cultivated and sustained strong connections with employees, families, children, and stakeholders.
- Ensured that all areas of the building were in working order and kept clean
- Processed various payments efficiently through Qikids software.
- Investigated, provided, and submitted information to approved provider and government departments about special incidents, events and complaints
- Assisted in Strategic planning development to Improve performance of the business
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs
- Developed and executed training initiatives.
- Facilitated future business growth by ensuring excellent client satisfaction.
- Delivered detailed progress reports to all stakeholders.
- Evaluated current processes to develop Quality improvement plans
- Created successful strategies for evolving business needs.
- Enhanced communication across all levels.
- Increased employee satisfaction and motivation through training classes, meetings and special workshops
- Recommended operational improvements based on tracking and analysis
- Reviewed operational processes and proposed optimization strategies.
- Developed new processes
- Enhanced annual revenue through strategic planning.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Resolved conflicts and administered corrective action to foster positive experience for children and staff.
- Ensured compliance with all relevant licensing requirements by maintaining detailed documentation and submitting timely reports as necessary.
- Mentored team members to foster professional growth and enhance overall staff performance.
Nanny Agent
Cherubs And Dust Nanny and Cleaning Agency
01.2018 - 06.2018
- Worked as a sub-contractor
- Adhered to applicable standards and legal requirements for work performed
- Recruited Nanny's/Au pairs for families in need
- Assisted in the development of employee contracts
- Monitored financial and marketing processes in the business to meet required targets
Early Childhood Director
Alfredton Early Learning & Kinder/Think Childcare
07.2007 - 04.2016
Early Childhood Director
Ararat Childcare Centre
09.2005 - 07.2007
Early Childhood Assistant Director
Ararat Childcare Centre
07.2005 - 09.2005
Childcare Centre Room Leader
Ararat Childcare Centre
04.2000 - 05.2005
Childcare Centre Room Assistant
Ararat Childcare Centre
03.1996 - 04.2000
Skills
- Professional Mentoring
- Operations management
- Financial management
- Operations oversight
- Client Relationship Management
- Business Consulting
- Budget Management
- Collaborative Team Management
- Training Development
- Strategic planning and implementation
- Process Development and implementation
- Training program design
Certification
- Advanced Diploma in Community Sector Management (Practical Outcomes)
- Diploma in Community Services (Traxion Training)
- Diploma in Community Service (Children's Services) (One world for Children)
- Cert III in Community Services (Traxion Training)
- CHCSS00074-Child Protection
- The Abecedarian approach (University of Melbourne)
- Cert IV in Training and Assessment (First Choice Training)
- Current Level 2 First Aid
- Current working with children check (Blue Card)
Hobbies and Interests
- Extracurricular Activities
- Photography
- Engaging in community events
- Family orientated activities
References
- Benjamin Abdul, Previous Owner/operator, Bundall Childcare Centre, 0419 160 283
- Gary Godfree, RPL Manager, Traxion Training, 0403 296 743
Additional Information
Advanced in the use of the following software:
OWNA childcare portal
Qikids childcare operating systems
Microsoft operating systems
Google operating systems
OneDrive operating systems
Axelerate training software
Timeline
Early Childhood Centre Director
Wattle Montessori
06.2024 - Current
Early Childhood-Centre Support (Operations)
Young Adventurers/Wattle Montessori
11.2023 - 06.2024
Early Childhood/Leadership Trainer/Assessor
Alana Kaye College
06.2022 - 07.2023
RPL Assessor for Adv Dip Community Sector CHC62015
Traxion Training
03.2021 - 03.2023
Early Childhood Director
Bundall Childcare Centre/ECEC Management Services
10.2019 - 12.2021
Operations Consultant/Contract (Multisite)
ECEC Management Services
01.2019 - 10.2019
First Aid Trainer/Contractor
First Aid Pro
12.2018 - 10.2019
Nanny Agent
Cherubs And Dust Nanny and Cleaning Agency
01.2018 - 06.2018
Early Childhood Director
Young Adventurers Montessori
07.2016 - 12.2018
Early Childhood Director
Alfredton Early Learning & Kinder/Think Childcare
07.2007 - 04.2016
Early Childhood Director
Ararat Childcare Centre
09.2005 - 07.2007
Early Childhood Assistant Director
Ararat Childcare Centre
07.2005 - 09.2005
Childcare Centre Room Leader
Ararat Childcare Centre
04.2000 - 05.2005
Childcare Centre Room Assistant
Ararat Childcare Centre
03.1996 - 04.2000