Katie Wimmer
Bokarina,Australia
Summary
Dynamic professional with extensive experience in catastrophe claims management at Youi Insurance. Proven track record in stakeholder engagement and process improvement, delivering timely resolutions while maintaining compliance. Recognised for exceptional attention to detail and conflict resolution skills, consistently achieving high customer satisfaction in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Claims Officer (Catastrophe Home Claims)
Youi Insurance
07.2025 - Current
- Managed end-to-end catastrophe home claims to achieve fair and timely resolutions
- Assess policy coverage and determine claim eligibility and resolution
- Supported customers through claims process during critical life events
- Liaised with builders, assessors, and internal stakeholders to facilitate effective claim resolutions
- Handle high-volume workload in fast-paced environments
- Ensure compliance and maintain accurate records
Project Officer (Knowledge Management)
Omni Bridgeway
01.2023 - 07.2025
- Led knowledge transfer initiatives to improve process efficiency
- Developed and maintained knowledge systems and documentation to enhance information accessibility
- Implemented invoicing processes and tools to streamline financial operations
Acting Training & Compliance Officer
Omni Bridgeway
11.2023 - 11.2024
- Oversaw compliance reporting processes and maintained training registers to ensure regulatory adherence
- Developed SOPs and learning resources to standardize training practices
- Delivered onboarding and training programs to enhance new employee integration
Claims Coordinator
Omni Bridgeway
08.2021 - 01.2023
- Coordinated end-to-end claims process to ensure timely and accurate resolution
- Cultivated relationships with stakeholders to facilitate effective communication and collaboration
- Guided team members in skill development to enhance overall team capability
- Drafted legal documentation
Claims Specialist
Suncorp
02.2020 - 08.2021
- Reviewed claims against policies to verify compliance and accuracy
- Negotiated claim outcomes with stakeholders to achieve fair settlements
- Managed insurance claims portfolios to ensure timely processing and resolution
- Ensured compliance with industry regulations
Senior Customer Experience Consultant
Water Corporation
07.2013 - 08.2019
- Achieved Customer Experience Award five times
- Resolved complex enquiries, ensuring timely solutions and positive customer experiences
- Delivered high-volume customer service, enhancing customer satisfaction and loyalty
- Provided technical advice, facilitating informed decision-making for customers
Education
Diploma -
Human Resource Management
Joondalup, WACertificate IV -
Human Resources
Joondalup, WACertificate IV -
Retail Management
Certificate II -
Retail
Skills
- Claims management
- Risk compliance
- Case coordination
- Process Improvement
- Stakeholder Engagement
- Customer management
- Project management
- Office & CRM
- Attention to detail
- Critical thinking
- Communication skills
- Conflict resolution
- Training & Coaching
- Knowledge Management
References
Shelly Riley
Team Leader Catastrophe Home Claims
shellyr@youi.com
Youi Insurance | 0417 215 799
Amanda Kodnik
Team Leader of Client Services
akodnik@omnibridgeway.com
Omni Bridgeway | 0439 945 993
Danielle Maranus
Head of Customer and Client Services
Omni Bridgeway | 0403 265 946
Timeline
Claims Officer (Catastrophe Home Claims)
Youi Insurance
07.2025 - Current
Acting Training & Compliance Officer
Omni Bridgeway
11.2023 - 11.2024
Project Officer (Knowledge Management)
Omni Bridgeway
01.2023 - 07.2025
Claims Coordinator
Omni Bridgeway
08.2021 - 01.2023
Claims Specialist
Suncorp
02.2020 - 08.2021
Senior Customer Experience Consultant
Water Corporation
07.2013 - 08.2019
Diploma -
Human Resource Management
Certificate IV -
Human Resources
Certificate IV -
Retail Management
Certificate II -
Retail