Katie LEE CROKER
Chinderah,NSW
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
8
8
years of professional experience
Work History
Housekeeping Supervisor
Ingenia Communities
Kingscliff, NSW
10.2022 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Placed orders for housekeeping supplies and guest toiletries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Trained and mentored new staff on cleaning and safety protocols.
- Addressed customer feedback and complaints to maximize satisfaction.
Housekeeper
TWEED COAST CLEANING
Kingscliff, NSW
04.2021 - 02.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
AIN WORK PLACEMENT
RAFFLES AGE CARE
Tweed Heads, NSW
01.2020 - 12.2021
- Delivered meals made from high-quality ingredients using attractive plating techniques.
- Operated wok containing oil and using high heat level carefully to avoid burns and injuries.
- Chopped vegetables and cut meat to prepare for dinner hour.
- Adhered to safety procedures for operating and cleaning kitchen tools and machinery to avoid injury.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Educated family members and caregivers on patient care instructions.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Retail Sales Associate
Dollar Tree
Tweed Heads, NSW
03.2019 - 12.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
Crew Member
McDonald's
Banora Point, NSW
01.2016 - 01.2018
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
High School Diploma -
ST JOSEPHS COLLEGE
Banora Point, NSW12.2019
Skills
- Ordering Cleaning Supplies
- Task Assignment
- Elderly Care
- Pain Management
- Healthcare Documentation
- Cash Register Operation
- Customer Service
- Hardworking and Reliable
- Excellent time management skills
- Willingness to learn
- Caring and compassionate nature
Timeline
Housekeeping Supervisor
Ingenia Communities
10.2022 - Current
Housekeeper
TWEED COAST CLEANING
04.2021 - 02.2022
AIN WORK PLACEMENT
RAFFLES AGE CARE
01.2020 - 12.2021
Retail Sales Associate
Dollar Tree
03.2019 - 12.2019
Crew Member
McDonald's
01.2016 - 01.2018
High School Diploma -
ST JOSEPHS COLLEGE