Katie LEE CROKER
Chinderah,NSW
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
8
8
years of professional experience
Work History
Housekeeping Supervisor
Ingenia Communities
2022.10 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Placed orders for housekeeping supplies and guest toiletries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Trained and mentored new staff on cleaning and safety protocols.
- Addressed customer feedback and complaints to maximize satisfaction.
Housekeeper
TWEED COAST CLEANING
2021.04 - 2022.02
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
AIN WORK PLACEMENT
RAFFLES AGE CARE
2020.01 - 2021.12
- Delivered meals made from high-quality ingredients using attractive plating techniques.
- Operated wok containing oil and using high heat level carefully to avoid burns and injuries.
- Chopped vegetables and cut meat to prepare for dinner hour.
- Adhered to safety procedures for operating and cleaning kitchen tools and machinery to avoid injury.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Educated family members and caregivers on patient care instructions.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Retail Sales Associate
Dollar Tree
2019.03 - 2019.12
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
Crew Member
McDonald's
2016.01 - 2018.01
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
High School Diploma -
ST JOSEPHS COLLEGE
Banora Point, NSW12.2019
Skills
- Ordering Cleaning Supplies
- Task Assignment
- Elderly Care
- Pain Management
- Healthcare Documentation
- Cash Register Operation
- Customer Service
- Hardworking and Reliable
- Excellent time management skills
- Willingness to learn
- Caring and compassionate nature
Timeline
Housekeeping Supervisor
Ingenia Communities
2022.10 - Current
Housekeeper
TWEED COAST CLEANING
2021.04 - 2022.02
AIN WORK PLACEMENT
RAFFLES AGE CARE
2020.01 - 2021.12
Retail Sales Associate
Dollar Tree
2019.03 - 2019.12
Crew Member
McDonald's
2016.01 - 2018.01
High School Diploma -
ST JOSEPHS COLLEGE
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