Katie Lee Ward
South Yarra
Summary
Versatile hospitality professional with a diverse background in roles ranging from childcare and housekeeping to bar supervision and bridal styling. Known for delivering exceptional customer service, maintaining high standards of cleanliness, and fostering positive relationships in various settings. Experienced in both permanent positions and seasonal work, demonstrating adaptability and reliability in meeting the needs of different environments.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Au Pair
Megan Perry
11.2023 - Current
- Provide attentive and nurturing care for three children, including supervising activities, assisting with homework, and organizing daily routines to ensure their well-being and development.
- Perform household cleaning duties, including vacuuming, dusting, laundry, and tidying common areas, to maintain a clean and organized living environment for the family.
- Prepare nutritious meals for the family, taking into account dietary preferences and restrictions, and ensuring that meals are served on time and with care.
Bridal Stylist
Scarlett Poppy Bridal Boutique
10.2022 - 09.2023
- Built strong relationships with clients, understanding their bridal vision and preferences to provide tailored recommendations.
- Utilized in-depth knowledge of bridal fashion trends and gown styles to guide clients in finding their dream wedding ensemble.
- Achieved and exceeded monthly sales targets, contributing to the boutique's success and reputation.
Bar Supervisor
The Woodlands Hotel& Pub
10.2021 - 10.2022
- Oversee daily bar and hotel operations, including opening and closing procedures, staff scheduling, inventory management, and serving food, ensuring seamless service delivery across both areas.
- Train and mentor bar staff to ensure high-quality service delivery and adherence to company policies and procedures, while also supporting hotel staff as needed to maintain operational efficiency.
- Maintain a welcoming atmosphere for patrons and hotel guests alike, handling customer inquiries and concerns professionally, and resolving any issues that arise during shifts to enhance overall guest satisfaction.
Housekeeper
Ibiza Cleaning
04.2021 - 10.2021
- Performed cleaning duties at various locations, ensuring cleanliness and hygiene standards were met.
- Followed safety procedures and collaborated with team members to ensure efficient task completion.
- Managed time wisely and completed tasks within designated deadlines.
Education
Foundation Course - Art& Design
University of The Creative Arts
Rochester, UK10.2015
Skills
Certification
Responsible Service of Alcohol (RSA)
Timeline
Responsible Service of Alcohol (RSA)
04-2024
Responsible Service of Gambling (RSG) Certificate
04-2024
Au Pair
Megan Perry
11.2023 - Current
Bridal Stylist
Scarlett Poppy Bridal Boutique
10.2022 - 09.2023
Bar Supervisor
The Woodlands Hotel& Pub
10.2021 - 10.2022
Housekeeper
Ibiza Cleaning
04.2021 - 10.2021
Foundation Course - Art& Design
University of The Creative Arts
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