Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katie Lee Ward

Toowoomba

Summary

Versatile hospitality professional with a diverse background in roles ranging from childcare and housekeeping to bar supervision and bridal styling. Known for delivering exceptional customer service, maintaining high standards of cleanliness, and fostering positive relationships in various settings. Experienced in both permanent positions and seasonal work, demonstrating adaptability and reliability in meeting the needs of different environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

All- Rounder

Greenvale Roadhouse & Fuel Supplies
04.2024 - 07.2024
  • Prepared and cooked a variety of menu items, ensuring high standards of food quality and presentation.
  • Operated espresso machines, grinders, and other coffee equipment to prepare high-quality coffee, espresso drinks, and other beverages according to standard recipes and customer preferences.
  • Performed daily cleaning tasks including dusting, vacuuming, sweeping, mopping, laundry, and sanitizing all motel rooms and surfaces to ensure a high standard of cleanliness and hygiene.
  • Managed inventory and stocked supplies, minimizing waste and maintaining a well-organized kitchen environment.
  • Provided exceptional customer service in a fast-paced environment by taking orders, preparing beverages, and addressing customer inquiries with a friendly and professional demeanour.
  • Maintained cleanliness and hygiene standards in both the kitchen and dining areas, adhering to health and safety regulations.
  • Handled cash transactions and operated the point-of-sale system efficiently.

Au Pair

Megan Perry
11.2023 - 04.2024
  • Provided attentive and nurturing care for three children, including supervising activities, assisting with homework, and organizing daily routines to ensure their well-being and development.
  • Performed household cleaning duties, including vacuuming, dusting, laundry, and tidying common areas, to maintain a clean and organized living environment for the family.
  • Prepared nutritious meals for the family, taking into account dietary preferences and restrictions, and ensuring that meals are served on time and with care.

Bridal Stylist

Scarlett Poppy Bridal Boutique
10.2022 - 09.2023
  • Built strong relationships with clients, understanding their bridal vision and preferences to provide tailored recommendations.
  • Utilized in-depth knowledge of bridal fashion trends and gown styles to guide clients in finding their dream wedding ensemble.
  • Achieved and exceeded monthly sales targets, contributing to the boutique's success and reputation.

Bar Supervisor

The Woodlands Hotel & Pub
10.2021 - 10.2022
  • Oversee daily bar and hotel operations, including opening and closing procedures, staff scheduling, inventory management, and serving food, ensuring seamless service delivery across both areas.
  • Train and mentor bar staff to ensure high-quality service delivery and adherence to company policies and procedures, while also supporting hotel staff as needed to maintain operational efficiency.
  • Maintain a welcoming atmosphere for patrons and hotel guests alike, handling customer inquiries and concerns professionally, and resolving any issues that arise during shifts to enhance overall guest satisfaction.

Housekeeper

Ibiza Cleaning
04.2021 - 10.2021
  • Performed cleaning duties at various locations, ensuring cleanliness and hygiene standards were met.
  • Followed safety procedures and collaborated with team members to ensure efficient task completion.
  • Managed time wisely and completed tasks within designated deadlines.

Education

Foundation Degree - Art& Design

University of The Creative Arts
Rochester, Kent, UK
10.2015

Skills

  • Exceptional customer service across diverse settings
  • Effective communication with clients, guests, and colleagues
  • Adaptability to various roles and environments
  • Attention to detail in tasks like inventory management and cleaning
  • Strong team collaboration and leadership abilities
  • Efficient time management and multitasking capabilities
  • Cultural sensitivity and respect for diverse backgrounds

Certification

  • Responsible Service of Alcohol (RSA)
  • Responsible Service of Gambling (RSG) Certificate
  • TAB Training

Timeline

All- Rounder

Greenvale Roadhouse & Fuel Supplies
04.2024 - 07.2024

Au Pair

Megan Perry
11.2023 - 04.2024

Bridal Stylist

Scarlett Poppy Bridal Boutique
10.2022 - 09.2023

Bar Supervisor

The Woodlands Hotel & Pub
10.2021 - 10.2022

Housekeeper

Ibiza Cleaning
04.2021 - 10.2021

Foundation Degree - Art& Design

University of The Creative Arts

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Katie Lee Ward