Katina Validakis
Summary
Adept at driving operational excellence, I leveraged organizational skills and customer service expertise at Frogs Garden And Landscaping Services Pty Ltd to enhance client satisfaction and streamline processes. Skilled in financial reporting and conflict management, I significantly contributed to improved profit margins and fostered professional relationships, ensuring a positive impact on business outcomes.
Overview
17
17
years of professional experience
Work History
Office Manager
Frogs Garden And Landscaping Services Pty Ltd
02.2016 - Current
- Developed and maintained successful relationships with customers, suppliers and contractors.
- Developed relationships with clients for increased loyalty and repeat business.
- Established workflow processes and monitored daily productivity.
- Increased sales and customer satisfaction through personalized servicing.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate choices
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Developed and grew leads through repeat business and customer referrals.
- Negotiated competitive pricing with suppliers, resulting in improved profit margins for the company.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports
- Prepared and emailed invoices to customers, processed payments, and documented account updates.
- Handled accounts payable activities to facilitate accurate payment of bills and expenses.
- Developed and maintained relationships with Customers to get prompt payments.
Administration and Sales Officer
AJs Sports Centre
01.2014 - 02.2016
- Responded to customer needs by answering questions and providing detailed information about the Sports Centre
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Provided sales and customer service assistance to walk-in traffic
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Responded to telephone and in-person requests for information.
- Stayed knowledgeable on latest fitness equipment and class innovations and technological advancements through continuous training.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Maximized customer retention by resolving issues quickly.
- Trained and mentored new sales representatives.
Project Costing Officer (AO4)
RoadTek Asset Services South - Transport Main Road
02.2007 - 12.2013
- Evaluated, processed and monitored day to day costing/financial, project/financial and administration information for Construction and Maintenance Projects in a timely and accurate manner.
- Monitored the financial position of Projects.
- Provided efficient and relevant Budget Performance Reports to Senior Management to execute any necessary re-planning.
- Generated Works Orders.
- Submitted Revenue Claims on a monthly basis.
- Performed End of Month Reports.
- Organised the ordering, purchasing and supplying of Project requirements to allow works to proceed without delays.
- Requisition of goods receipts, performed corporate card transaction logs and journals.
- Processed and verified in SAP Employee Timesheets in accordance with the Public Service Civil Construction Award
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
Education
High School Diploma -
Runcorn State High School
Runcorn, QLD11.1994
Skills
- Customer Service
- Organizational Skills
- Excellent multi-tasking ability
- Office Administration
- Clear oral/written communication
- Date Entry/Work Processing
- File Maintenance
- Database Administration
- Financial Reporting
- Stakeholder Management
- Professional Networking
- Conflict management
- Scheduling
- Payroll and Budgeting
Referees
Mr. Marcelo Rodrigues
Director at Frogs Garden and Landscaping Pty Ltd
Phone: 0411 834 106
Mr. Gerson Ida
Business Operations Manager at RoadTek Asset Services South
Phone: 0418 731 890 or 07 3347 5204
Mr. Pinak Dholakia
Senior Project Manager at RoadTek Asset Services South
Phone: 0418 762 527
Timeline
Office Manager
Frogs Garden And Landscaping Services Pty Ltd
02.2016 - Current
Administration and Sales Officer
AJs Sports Centre
01.2014 - 02.2016
Project Costing Officer (AO4)
RoadTek Asset Services South - Transport Main Road
02.2007 - 12.2013
High School Diploma -
Runcorn State High School
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