Katina (Kookie) Price
Kangarilla,SA
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
10
10
years of professional experience
Work History
Secretary
Adelaide Plumbing Service Pty Ltd
Kangarilla, SA
01.2015 - Current
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Updated contact lists on a regular basis; created new contacts as needed.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Provided administrative support to the Office Manager and other staff members.
- Handled confidential documents with discretion.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Prepared expense reports in accordance with company policies and procedures.
- Reviewed invoices for accuracy before submitting them for payment processing.
- Processed documents and materials for dissemination to appropriate parties.
- Created and updated spreadsheets to track and report data.
- Managed staff calendars and coordinated travel, meeting and hotel accommodations.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Responded to customer issues to provide immediate resolution and improve retention.
Operations Manager
Costplan Pty Ltd
Tonsley, SA
11.2022 - 11.2024
- Monitored and improved efficiency of processes, team performance, and customer service.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Performed cost analysis for various projects to determine budget requirements.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Developed and implemented operational procedures to ensure quality standards are met.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Addressed customer concerns with suitable solutions.
- Managed scheduling, training and inventory control.
- Built strong operational teams to meet process and production demands.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Oversaw financial management, budget management, accounting and payroll activities.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Responded to information requests from superiors, providing specific documentation.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
Education
High School Diploma -
Henley High School
Henley Beach SA12-1987
Skills
- Data management
- Team management
- Policy development
- Customer service
- Project management
- Staff training
- Issue resolution
- Effective communication
- Time management
- Troubleshooting and problem solving
- Client relationships
- Contract administration
- Interpersonal communication
- Systems implementation
- Risk management
- Management
- Communication improvements
- Team building/leadership
- Financial and cash flow analyses
- Budgeting and forecasting
- Report generation
- Staff development
- Invoice processing
- Incidents management
- Business and operations management
- Decision-making
- Engineering
- Microsoft office expertise
- Process improvements
- Document control
- Contract development
- Workforce management
Affiliations
- Volunteer for over 20 years as the Southern Hills Secretary and Clarendon Netball Club Secretary
- Volunteer at the local Op shop
- Volunteer and the local school with sports, kitchen garden and reading
Timeline
Operations Manager
Costplan Pty Ltd
11.2022 - 11.2024
Secretary
Adelaide Plumbing Service Pty Ltd
01.2015 - Current
High School Diploma -
Henley High School
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