Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Katisha Lorraine Jackson

Renmark ,SA

Summary

Highly-motivated Aboriginal Women with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am Seeking a senior level management opportunities to expand my skills and development while facilitating organisational growth. i can offer Flexibility, hard work and a keen readiness to learn and contribute to team and organisational success with a community led voice to help achieve the desired outcomes. it has always been a large focus and strong passion of mine to work with and alongside Aboriginal people and community. i know that building a rapport with key elders and members of the community, has helped to keep practices, voices and cultural appropriation at the forefront of my mind in any work that i have achieved in my current roles.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Pondi Coordinator

Riverland Youth Theatre
Renmark , South Australia
07.2022 - Current
  • community consultation and engagement for a focus on a community driven and culturally safe program.
  • maintained a culturally safe space for Aboriginal people
  • Developed and implemented youth program activities, including field trips, sports, recreational activities, and special events.
  • Assisted with budget management to ensure financial objectives were met within allocated funds.
  • Provided guidance and support to participants in the program to help them reach their goals.
  • Facilitated workshops on topics such as leadership skills, college and career readiness, conflict resolution, and public speaking.
  • Collaborated with community partners to create opportunities for mentoring or internships for participants.
  • Provided crisis intervention services when needed, ensuring a safe environment for all involved.
  • Created monthly reports detailing program progress, successes, challenges and recommendations for improvement.
  • Maintained accurate records of attendance and participation in program activities.
  • Developed relationships with local businesses to expand resources available through the program.
  • Managed evaluation processes that assess effectiveness of programming activities.
  • Responded promptly to inquiries from parents and guardians regarding their child's involvement in the program.
  • Ensured compliance with relevant laws, regulations and policies governing youth programs.
  • Served as a positive role model for participants by demonstrating appropriate behavior expectations.
  • Monitored participant behavior during activities to ensure safety was maintained at all times.
  • Developed individualized plans to help youth develop toward expected social, developmental and educational goals.
  • Kept program on-track with well-coordinated activity schedules and parent communications.
  • Established and maintained relationships to meet community needs and avoid service duplication.
  • Researched and analyzed community needs to determine program directions and goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

HIPPY Coordinator

ac.care
Berri, SA
02.2016 - Current
  • Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Managed administrative processes and prepared key reports and documentation.
  • Welcomed employees and guests, addressing needs with accurate information and support.
  • Collaborated with cross-functional teams to plan daily activities and operations to meet targets.
  • Conducted new employee orientation to introduce employees to policies, culture and objectives.
  • Collected and organized documents and supplies.
  • Delivered key projects on-time and on-budget by effectively managing resources and staff.
  • Set up appointments with customers and oversaw main department calendar.
  • Created and maintained registration systems for events and meetings.
  • Completed employee performance evaluations to identify deficiencies and recommend improvement strategies.
  • Managed daily functions by leveraging leadership abilities and industry knowledge.
  • Implemented innovative employee incentive program to increase staff productivity.
  • Utilized active listening skills to quickly resolve problems and escalated larger issues to HIPPY tutors.
  • Managed daily operations within ac.care office by supporting continuous delivery of excellent services and care.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Drove client retention and increased revenue by driving effective customer relationship management protocols.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Managed work requests, new orders, and pricing changes while coordinating logistics to verify delivery dates.
  • Prepared and disseminated public information.
  • support and implementation of Aboriginal culture though the program.

Aboriginal Mental Health Support Worker

ac.care
Berri , South Australia
06.2015 - 07.2017
  • Provided mental health support services to members and families.
  • Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
  • Selected and compiled relevant information and resources for clients to support individuals in overcoming mental and emotional problems.
  • Referred clients to external resources for additional support.
  • Educated family members and helped each support clients by improving coping techniques.
  • Assessed mental and physical conditions of clients by consulting with professionals, conducting interviews and completing assessments.
  • Devised community-based programs focused on combating specific problems.
  • Compiled community resources for housing to assist patients with mental health or substance abuse recovery.

Intake and Support Worker- T4K

Relationship Australia
Berri, South Australia
02.2015 - 06.2016
  • Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
  • Tracked client behaviors, daily activities, new skills and notable incidents for documentation purposes.
  • Worked with leadership, parents and volunteers to establish clear goals and guidelines for group meetings.
  • Analyzed customer feedback regarding provided support and recommended improvements for team workflow and customer service.
  • Built strong and trusting rapport with clients and loved ones.
  • Answered questions from customers by phone and email, offering company details and policy information as requested.
  • Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
  • Updated account information after customer calls and noted client concerns and issues.

HIPPY Tutor

ac.care
Berri , South Australia
07.2014 - 02.2016
  • encourage a love of learning
  • provide educational support to increase the likelihood that children enjoy and od well at school
  • promote language, listening and concentration skills
  • build children confidence and self esteem with learning encourage positive relationships between parent/carers and children
  • organise and host group events
  • progress notes
  • provide transport
  • referrals

Dance Teacher

Riverland Youth Theatre
Renmark , South Australia
03.2011 - 02.2013
  • Planned choreography for group performances and recitals.
  • Kept classrooms tidy and clean for group and one-on-one instruction.
  • Delivered individual instruction to students in between group classes.
  • Prepared and delivered carefully-crafted lessons to introduce students to proper dance techniques and positions while building ballet knowledge.
  • Upheld studio guidelines and legal requirements for dancer and staff protection.
  • Collaborated in team-based environment to uphold instruction quality and continuity of service to clients.
  • Interacted effectively by email, phone and in person with students, parents and staff members.
  • Coordinated and administered complete dance program.
  • Assessed dancer strengths and developed choreography to highlight talent.

Zumba Instructor

Curves
Renmark , South Australia
10.2011 - 02.2013
  • coordinator weekly classes
  • Offered safety tips, observed students for problems and followed up after class to discuss improvements.
  • Welcomed students with friendliness and offered knowledgeable support for range of questions and concerns.
  • Educated and guided clients in safe and appropriate exercises for individual levels of fitness and physical abilities.
  • Monitored fitness floor and observed equipment use to address safety concerns.
  • Checked gym equipment for proper use and function.
  • Offered motivating and high-energy encouragement throughout classes to maintain morale.
  • Recruited new class members through social media networking and word-of-mouth referrals.

Education

High School Diploma -

Renmark High School
Renmark South Australia
12.2011

Certificate IV Youth Work - Youth Work

Open Collages
Online Training
11.2014

Diploma - Narrative Approaches of Aboriginal People

Nunkuwarrin Yunti
Adelaide South Australia
08.2017

Skills

  • Scheduling and calendar management
  • Document control
  • File and data retrieval systems
  • Team oversight
  • Data entry
  • Event coordination
  • Administrative leadership
  • Project assistance
  • Schedule management
  • Accounts payable and receivable
  • Office management software
  • Report writing
  • Active listening
  • Leadership
  • Time management
  • Data management
  • Critical thinking
  • Marketing
  • Task Prioritization
  • Issue and conflict resolution
  • Brand management
  • Organizational skills
  • Multitasking
  • Working collaboratively
  • First Aid/CPR
  • Decision-making
  • Project management
  • Friendly, positive attitude
  • Team building
  • Problem resolution
  • Network Configuration
  • Delivery Management
  • Cultural Awareness
  • Curriculum Design
  • Service Planning
  • Research and Facts Collecting
  • Community Outreach
  • New Employee Training
  • Process Evaluations
  • Coaching and Mentoring
  • Public Speaking
  • Adaptive Learning
  • Team Development Strategies
  • Budget Administration
  • Verbal and Writing Communication
  • Budget Planning
  • Relationship Building
  • Employee Development
  • Policy Administration
  • Hiring and Training
  • Reliability
  • Good Judgment
  • Training and Development

Certification

  • National Police Certificate
  • money minded facilitator
  • Through the eyes
  • child related employment screening
  • first Aid
  • Mental health First Aid
  • Aboriginal Mental Heath First Aid
  • Certificate II in Family Wellbeing
  • coaching young people for success
  • Drivers Licence

References

Fleur Kilpatrick 

0423 316 700

Emma Poole

0438 719 702

Di Wilson

0409 303 800

Timeline

Pondi Coordinator

Riverland Youth Theatre
07.2022 - Current

HIPPY Coordinator

ac.care
02.2016 - Current

Aboriginal Mental Health Support Worker

ac.care
06.2015 - 07.2017

Intake and Support Worker- T4K

Relationship Australia
02.2015 - 06.2016

HIPPY Tutor

ac.care
07.2014 - 02.2016

Zumba Instructor

Curves
10.2011 - 02.2013

Dance Teacher

Riverland Youth Theatre
03.2011 - 02.2013

High School Diploma -

Renmark High School

Certificate IV Youth Work - Youth Work

Open Collages

Diploma - Narrative Approaches of Aboriginal People

Nunkuwarrin Yunti

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Katisha Lorraine Jackson