Katiuscia Totino
Liverpool,NSW
Summary
I am a mum of two little kids, I choose to stay at home and grown up my kids and that is why I took a pause for work but I am now ready to back to work. I am talented person, multitasking and with a lot of experience in custumer service.
Ready for a new role with increased responsibility and the opportunity for career advancement with a growing team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Deli Manager
Quattro Deli
01.2019 - 08.2020
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Organized special events such as tastings or promotions, driving increased foot traffic to the department.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
- Managed inventory control, cash control, and store opening and closing procedures.
- Call supplier and order deli and grocery items
- Write e-mail for costumers request and for supplier
- Organise parcel and product to send them for costumers
Deli Supervisor
Quattro Deli
08.2016 - 08.2020
- Maintained a clean and sanitary work environment, adhering to health department guidelines and best practices.
- Collaborated with store management on promotional efforts, including seasonal campaigns and in-store events to boost sales.
- Conducted weekly audits of perishable items for freshness and quality assurance purposes, ensuring compliance with company guidelines.
- Contributed to the overall store success by participating in staff meetings, providing constructive feedback, and implementing suggested improvements.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Analyzed sales data to identify trends in product popularity, adjusting inventory orders accordingly for optimized selection offerings.
- Inventoried food products and associated materials on weekly basis.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Developed unique events and special promotions to drive sales.
Deli Assistant
Quattro Deli
08.2016 - 08.2020
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Utilized safe food handling techniques when preparing, storing, and displaying products to reduce waste and minimize risk of contamination.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Greeted customers at counter to fulfill requests and answer questions.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Implemented creative merchandising strategies for display cases that attracted customer attention and boosted sales.
- Collaborated with team members to ensure smooth operation of the deli department.
- Continually updated knowledge on new products or promotions to accurately inform customers about their options.
- Made food according to standard recipes with requested changes for customer satisfaction.
Waiter's Assistant
Redforno
01.2016 - 09.2016
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Communicated with kitchen staff to enable accurate food preparation.
- Arranged tables and chairs for special occasions and events.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
Cooker Operator
Bianco Kitchen
09.2015 - 01.2016
- Ensured optimal taste consistency in each dish through ongoing taste-testing adjustments during the cooking process.
- Maintained a clean, safe workspace by adhering to strict sanitation guidelines and safety regulations.
- Accurately operated cash register to process customer payments.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Replenished serving stations with fresh food and cleaned up spills.
- Created unique juice blends and recipes.
Sales Assistant
Vestben
08.2013 - 07.2015
- Executed visual merchandising strategies to attract customers and drive sales.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Handled delicate fabrics carefully during fittings, preserving garment quality throughout each interaction.
- Collaborated with alterations department to ensure timely and accurate tailoring for clients'' dresses.
- Maintained a clean and organized fitting room area, enhancing the overall client experience during appointments.
- Merchandised store inventory in seasonal and brand displays.
Education
High School Diploma -
Liceo Classico Ivo Oliveti
Locri08-2013
Skills
- Customer Service
- Task Delegation
- Employee Supervision
- Inventory Management
- Ordering Supplies
- Data Entry Software
- Team Collaboration
- Food and Beverage Service
- Multitasking
- Safe Food Handling
Certification
- NSW Driver's License
- RSA Certificate
Languages
Italian
Native or Bilingual
English
Full Professional
Interests
I enjoy cooking for friends and family gatherings, I also loved baking I like to travel and I like road trip My other hobbies are gardening, listen music and photography
Timeline
Deli Manager
Quattro Deli
01.2019 - 08.2020
Deli Supervisor
Quattro Deli
08.2016 - 08.2020
Deli Assistant
Quattro Deli
08.2016 - 08.2020
Waiter's Assistant
Redforno
01.2016 - 09.2016
Cooker Operator
Bianco Kitchen
09.2015 - 01.2016
Sales Assistant
Vestben
08.2013 - 07.2015
- NSW Driver's License
- RSA Certificate
High School Diploma -
Liceo Classico Ivo Oliveti
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